Technician CDH

John Lewis & Partners; Milton Keynes; On-site; GBP 35,000; Full time

Job summary

Une entreprise britannique de renommée, John Lewis & Partners, propose un poste de Technician Specialist, responsable de l'installation de produits chez les clients tout en formant d'autres conducteurs. Ce rôle exige une licence de conduite spécifique et une forte capacité de communication, tout en garantissant un service client exceptionnel. Ce rôle offre l'opportunité de travailler avec une équipe dynamique et engagée.

Qualifications

• Expérience préalable en installation, formation fournie pour certification.
• Conduite d'un véhicule de 7.5 tonnes.
• Expérience client.

Responsibilities

• Représenter la marque John Lewis avec un excellent service client.
• Former et évaluer d'autres conducteurs de livraison.
• Installer des produits et démontrer leur utilisation.

Skills

Communication verbale

Capacité physique

Compréhension technologique

Education

Licencie de conduite C1 UK

DCPC et carte de tachygraphe

Job description

About the role

As one of our Technician Specialists, you'll have the opportunity to bring our John Lewis service directly to customers' homes, installing products such as furniture, kitchen appliances, sound systems, and TVs as part of a 2-person delivery team. You'll also coach and develop other delivery drivers in home installations and customer service, acting as a role model for the high standards John Lewis is known for.

Applicants must be 18 or older to work in this role.

Salary

The expected starting salary for a Customer Delivery Hub Driver Trainee is £34,353 annually.

Key Responsibilities

• Represent the John Lewis brand with excellent customer service.
• Train, develop, and assess fellow delivery drivers.
• Assist in loading deliveries with the warehouse team.
• Respect customers' homes and handle unexpected situations professionally.
• Install products efficiently and demonstrate their use.
• Stay updated on new products and technologies.
• Maintain a safe working environment.

Essential Skills and Experience

• Previous installation experience, with training provided for certification.
• Manual C1 UK driving license (max 6 points).
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Customer-facing experience.
• Excellent verbal communication skills.
• Physical ability to handle large items.
• Good understanding of technology.

About The Partnership

We are the UK's largest employee-owned business, home to John Lewis and Waitrose. We are committed to building a happier world through innovation, diversification, and excellent service. As Partners, we share ownership and responsibility, working together with kindness and respect, embracing diversity, and fostering a thriving environment.

Important Points

Some roles require pre-employment vetting, including DBS checks, which will be communicated during recruitment. We recommend applying promptly, as vacancies may close early. We support flexible working arrangements and encourage discussion of these options during the interview process.