Technician: 2nd Line Technical Support

Vision West Nottinghamshire College; Mansfield; On-site; GBP 24,000 - 29,000; Full time

Job summary

Vision West Nottinghamshire College in Mansfield is seeking a Technician: 2nd Line Technical Support to act as an escalation point for complex IT issues and to diagnose, troubleshoot, and resolve hardware, software, and network problems while delivering excellent customer service.

The role requires an IT qualification to level 2 or equivalent with a willingness to progress to level 3, a full clean driving licence, and the ability to travel between our sites as needed.

Qualifications

• Minimum IT qualification to level 2 or equivalent.
• Willingness to work towards level 3 qualification.
• Full clean driving licence and willingness to travel between sites.

Responsibilities

• Act as escalation point for more complex technical issues that cannot be resolved by 1st Line Support.
• Diagnose, troubleshoot and resolve a broad range of hardware, software and network issues while maintaining customer service.
• Work independently and as part of a wider technical team.

Skills

Customer-focused approach

Problem-solving

Education

IT qualification to level 2 or equivalent

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary The salary will be on Band 5 support scale, £26,792 per annum, This is a spot salary.

The Technician: 2nd Line Technical Support will act as an escalation point for more complex technical issues that cannot be resolved by 1 st Line Support. You will be responsible for diagnosing, troubleshooting, and resolving a broad range of hardware, software, and network issues while maintaining excellent customer service.

This role is ideal for a technically proficient individual with a solid foundation in IT Systems, who thrives in a dynamic environment and enjoys problem-solving.

Candidates will be required to have a customer focused approach, a minimum of an IT qualification to level 2 or equivalent and a willingness to work towards a level 3 qualification, to work both independently and as part of a wider technical team.

Ideally, you will have a full clean driving license, and the ability to travel frequently between our sites and drive the college vehicles if required.

The successful candidate will be flexible and adaptable, with a positive attitude to people and change.