Technical Writer for AI-Powered Support & Docs

Veeqo; Swansea; Presencial; GBP 35.000 - 52.000; Jornada completa

Descripción de la vacante

Veeqo in Swansea is seeking a Technical Writer to own the documentation lifecycle for a product-led support function, shaping help guides, SOPs, wikis and in-app messaging. You’ll shape content strategy to drive ticket deflection and customer self-service across product, engineering and support teams.

You’ll develop and maintain guides for AI-powered support, test in-app messaging experiments, and ensure clear, customer-centric content across all touchpoints in a fast-growing ecommerce platform.

Formación

• Experience as a technical editor or writer of technical documentation working with style guides.
• Ability to produce customer-centric documentation across multiple touchpoints.

Responsabilidades

• Create, maintain, and optimise customer-facing help guides for an AI-powered support bot.
• Develop comprehensive Standard Operating Procedures with cross-functional stakeholders.
• Support product launches with documentation aligned to feature scope.
• Manage documentation lifecycle with tagging, reviews, and maintenance frameworks.
• Test and monitor in-app experiments to maximise AI engagement and effectiveness.
• Facilitate discussions with external partners and internal teams to improve customer experience.
• Challenge processes to improve the customer experience and align with standards.

Conocimientos

Technical writing

Technical editing

Style guides

Cross-functional collaboration

Descripción del empleo

Veeqo in Swansea is seeking a Technical Writer to own the documentation lifecycle for a product-led support function, shaping help guides, SOPs, wikis and in-app messaging. You’ll shape content strategy to drive ticket deflection and customer self-service across product, engineering and support teams.

You’ll develop and maintain guides for AI-powered support, test in-app messaging experiments, and ensure clear, customer-centric content across all touchpoints in a fast-growing ecommerce platform.