Technical Training Manager: Elevate Field Tech Skills

BSH Home Appliances Group; Milton Keynes; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary & bonus

Life Assurance

Holiday entitlement

Pension scheme

EV salary sacrifice

Employee discount & rewards

Training and development

Job summary

BSH Home Appliances Group is seeking a Permanent Learning & Development Lead to drive training programs for service technicians and to manage digital content lifecycle across online and practical formats.

You will plan resources, supervise schedules, and analyse learning data to shape strategic training directions, while collaborating with classroom trainers to align digital and traditional methods. The role requires hands-on expertise with LMS and content platforms.

Qualifications

• Proven capability as an excellent people manager with outstanding time management, planning, and resource-scheduling skills.
• Proficiency in training authoring tools, screen capture software, and video editing suites.
• Extensive knowledge of and hands-on experience with Learning Management Systems (LMS), SharePoint, and content management platforms.
• Experience working alongside traditional classroom trainers to align digital materials with classical learning methods.
• A creative, self-motivated thinker who continuously generates ideas and has a strong attention to detail.

Responsibilities

• Spearhead technical training programs to upskill service technicians in advanced home appliance diagnostics and repair
• Managing the entire life cycle of digital content and designing interactive courses (both online and practical).
• Planning personnel resources, managing schedules/shifts, and monitoring holidays and absences to ensure adequate coverage.
• Analyzing eLearning data to drive clear business training directions and producing key learning intelligence reports.
• Keeping up-to-date with the latest technology-based learning developments.

Skills

People management

Time management

Planning

Resource scheduling

Training authoring tools

Screen capture software

Video editing suites

LMS experience

SharePoint

Tools

SharePoint

Job description

BSH Home Appliances Group is seeking a Permanent Learning & Development Lead to drive training programs for service technicians and to manage digital content lifecycle across online and practical formats.

You will plan resources, supervise schedules, and analyse learning data to shape strategic training directions, while collaborating with classroom trainers to align digital and traditional methods. The role requires hands-on expertise with LMS and content platforms.