Technical Trainer

Forward Role Recruitment; Cardiff; Hybrid; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Hybrid working

Free on-site parking

Dedicated training/development budget

25 days annual leave

Job summary

Forward Role Recruitment is partnering with a Wales-based apprenticeship provider to recruit an IT/Cyber Technical Trainer & Coach. The role is hybrid in Swansea or Cardiff, offering £28,000–£37,000 per year on a permanent basis.

You will design and deliver IT and cyber training, coach apprentices one-to-one, and create learning content while ensuring compliance and high-quality delivery.

Qualifications

• Minimum 5 years' industry experience in IT/cyber or education delivery.
• Strong knowledge of IT systems, software, infrastructure and Windows technologies.
• Experience coaching or mentoring learners or colleagues.
• Comfortable managing a varied caseload independently within a team.

Responsibilities

• Design and deliver IT and Cyber Security training, in classroom and online formats.
• Adapt delivery to different learning styles and levels.
• Provide one-to-one coaching to apprentices throughout their programme.
• Monitor learner progress, give feedback, and arrange interventions as needed.
• Create and maintain e-learning resources and learning materials.
• Ensure delivery meets awarding and funding body requirements with accurate records.

Skills

IT Support

Network Support

Helpdesk

Infrastructure

Cyber Security

Coaching

Windows technologies

Training delivery

Job description

IT/Cyber Technical Trainer | Swansea OR Cardiff (Hybrid) | £28,000–£37,000 | Permanent

I'm working with a well-established digital, technology and data apprenticeship provider in Wales on a fantastic opportunity for an IT/Cyber Technical Trainer & Coach to join their growing team in Swansea.

This is a genuinely varied role; you'll be delivering technical training, coaching apprentices one-to-one, and building the learning content that supports it, all while working with a team that takes pride in the quality of what they deliver.

Responsibilities

• Design and deliver engaging IT and Cyber Security training, both classroom-based and online.
• Adapt delivery to suit different learning styles and ability levels.
• Provide one-to-one coaching and mentoring to apprentices throughout their programme.
• Monitor learner progress, give feedback, and put interventions in place where extra support is needed.
• Create and maintain e-learning resources and learning materials, keeping content current with industry practice.
• Ensure delivery meets awarding body and funding body requirements, with accurate learner record-keeping.

We're looking for

• Minimum 5 years' industry experience in IT Support, Network Support, Helpdesk, Infrastructure or Cyber Security — or a proven track record delivering IT education/training.
• Strong knowledge of IT systems, software, infrastructure and Windows technologies.
• Experience coaching or mentoring learners, apprentices or colleagues.
• Comfortable managing a varied caseload independently while contributing to a wider team.

Desirable

• CompTIA A+, Network+ or Security+ (or willingness to work towards certification).
• Experience delivering within apprenticeships or funded learning programmes.
• E-learning content development experience.

What's on

• £28,000–£37,000 depending on experience.
• 25 days annual leave plus bank holidays.
• Hybrid working, with the option to work from Cardiff or Swansea.
• Free on-site parking.
• Dedicated training/development budget.