Technical Support Veterinary Nurse

Vet Direct; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

Vet Direct in Newcastle upon Tyne is seeking a Technical Support Veterinary Nurse. The role involves providing technical support and training on veterinary equipment, maintaining knowledge of products, and assisting in repairs. A competitive hourly rate and attractive benefits package is offered including flexible work hours and extensive leave.

Benefits

6 weeks leave a year (5 weeks annual leave + Bank Holidays)

Extra days annual leave accrued each year

Pension matched up to 6%

Health cash plan

Flexible benefits including discounted gym membership

Qualifications

• Qualified, preferably Registered Veterinary Nurse.
• Experience with orthopaedic knowledge is an advantage.

Responsibilities

• Deliver technical support and training to customers.
• Coordinate the loan service for equipment.
• Support repairs department and liaise with manufacturers.

Skills

Excellent oral and written communication skills

Organizational skills

Problem solving

Empathy

Education

Registered Veterinary Nurse

Job description

Vet Direct Newcastle Upon Tyne, England, United Kingdom

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Vet Direct Newcastle Upon Tyne, England, United Kingdom

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Vet Direct are excited to be recruiting for aTechnical Support Nurseacross over 35-40 hours a week (flexible) Monday – Friday.

Summary of role:

• Gain and maintain extensive knowledge of our equipment and products
• Accurately and confidently, deliver technical support and training to customers and sales teams.
• Develop technical support libraries and training videos on the use, maintenance, calibration and troubleshooting of equipment.
• Provide information leaflets on new equipment.
• Supporting the repairs department and liaising with manufacturers to resolve technical queries and warranties.
• Co-ordinating the loan service for equipment.
• Maintain and share accurate records on equipment that develops faults during warranty period.
• Supporting the integrated repairs department.
• Selling of products from the Vet Direct portfolio.

Key Skills Required:

• Qualified, preferable Registered Veterinary Nurse (Orthopaedic knowledge an advantage).
• Excellent oral and written communication skills, with use of Microsoft software and Teams.
• Well organised with a methodical approach to prioritising workload.
• Team player with a high level of dedication and a positive outlook.
• A bias and determination to understand and gain hands on experience with the full equipment range.
• Problem solver with an eye for detail.
• Empathetic approach to customers and colleagues.

In addition to a competitive hourly rate, we offer a range of company benefits including:

• 6 weeks leave a year (5 weeks annual leave + Bank Holidays or equivalent time off)
• You will gain an extra days annual leave every year in your first 5 years of employment, taking you up to 7.6 weeks leave a year
• Pension matched up to 6%
• Health cash plan – money saved on everyday health treatments
• You can also buy up to 4 weeks additional leave or sell 1 week's leave each year with our Buy/Sell holiday scheme
• A range of flexible benefits to suit your needs, including discounted gym membership

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Veterinary Services

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