Technical Support Team Lead — Customer Excellence

Solera; Ledston; On-site; GBP 55,000 - 75,000; Full time

Job summary

Solera seeks a Team Manager for its Technical Customer Support team in the United Kingdom. You will lead a team of up to 15 technical support representatives, coaching, mentoring and driving performance to deliver exceptional customer experiences.

Strategic collaboration with cross-functional teams will be essential to resolve complex issues, improve processes and enhance overall service quality. Strong leadership and English communication are required to succeed.

Qualifications

• 3-4 years of proven experience in a Technical Support leadership or supervisory role.
• Strong interpersonal skills to foster a positive team culture.
• Experience in analyzing performance metrics to drive improvements.

Responsibilities

• Team Leadership: Motivate the team, set objectives, provide feedback, and review performance.
• Coaching and Development: Identify gaps and provide targeted training and mentorship.
• Customer Support Excellence: Oversee daily operations and maintain high service standards.
• Collaboration and Communication: Liaise between the team and other departments to resolve issues.
• Performance Management: Monitor metrics and report on progress to senior management.
• Process Improvement: Review and streamline support processes for productivity.

Skills

Leadership

Customer focus

Collaboration

Analytics

Communication

Tech proficiency

Problem solving

English proficiency

Job description

Solera seeks a Team Manager for its Technical Customer Support team in the United Kingdom. You will lead a team of up to 15 technical support representatives, coaching, mentoring and driving performance to deliver exceptional customer experiences.

Strategic collaboration with cross-functional teams will be essential to resolve complex issues, improve processes and enhance overall service quality. Strong leadership and English communication are required to succeed.