Technical Support Team Lead

Torbay Pharmaceutical's; Paignton; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

27 days holiday + bank holidays

Group life assurance

Pension

Job summary

Torbay Pharmaceuticals is seeking a Technical Support Team Leader to head our Process Engineering and Optimisation team in Paignton. You will lead a skilled group handling quick reaction force for process engineering, capital projects, and manufacturing support.

Responsibilities include developing the team, implementing KPIs, and driving continuous improvement. This full-time role emphasizes safety, collaboration with stakeholders, and effective problem solving across shifts.

Qualifications

• Experience leading and developing a technical team.
• Experience in a GMP manufacturing environment preferred.
• Strong communication and coaching skills.
• Ability to manage multiple tasks and coordinate with stakeholders.

Responsibilities

• Lead and develop Technical Support Technicians to support projects and escalations.
• Schedule and deploy Technical Support Technicians.
• Establish KPIs for the support team and monitor performance.

Skills

Leadership

Team management

GMP experience

Communication

Problem solving

Job description

Location: On site / Paignton, UK
job type: Permanent / Full-time
Sector and subsector: Business Operations | Project Management
Salary: Negotiable salary

Torbay Pharma are currently recruiting for a Technical Support Team Leader to join our newly created Process Engineering and Optimisation team.

This is a full time and permanent role in which the successful candidate will be responsible for leading and developing a team of Technical Support Technicians who provide resource for large and small scale projects and escalations from Engineering, Manufacturing and Quality Assurance.

About Torbay Pharmaceuticals

At TP we have our own special kind of chemistry. Our heritage spans over 50 years with a track record of manufacturing essential medicines across the UK and beyond. With backing from an investment partner are now forging a new path in the private sector.

We are a growing and ambitious business and with this comes opportunities for our people. At TP, we are going places. A career with us means a career helping save lives. We bring skills of all levels and experiences together; not all of our people begin their working lives in pharma. Together we can make lives better.

About the Role

Reporting into the Head of Process Engineering and Optimisation, the Technical Support Team Leader and their team provide quick reaction force (QFR)/triage technical support to Process Engineering, Capital projects and Manufactuing.

You will manage and develop your team, ensuring the continuous improvement of their skills and capabilities ready to support stakeholders across the business.

What you can expect in a Technical Support Technician role at TP:

First things first….. Health and Safety! No one comes to work to be injured and we make Health and Safety our number one priority.

• Act as the primary point of contact for peers and stakeholders to manage real-time production disruptions or line stops, quickly resolving technical issues through own expertise or by coordinating suitable Technical Support resources.
• Scheduling and deployment of Technical Support Technicians
• Giving due consideration to stakeholder needs and business deliverables, continually assess team competence and capability gaps through regular evaluations and technical skills assessments and the maintenance of skill matrices and KPI's.
• Address competency gaps within the team via personal development plans
• Conduct regular reviews with each team member to ensure progress on plans and identify continuous development needs and gaps.
• Initiate and complete training needs identified ensuring skill matrices are updated to reflect.
• Establish KPIs for the support team to demonstrate progress / delivery, responsiveness, closure and escalation of tasks.
• Embed lean practices and continuous improvement mindset into the core behaviours of the support team.
• Foster and develop a technical problem-solving ability within team members, ensuring they are seen as examples of this mind set.

What are we looking for:

• Technically credible, proactive people person – capable of leading a high performing support team while continuously developing its ability to meet evolving business needs and demands.
• Demonstratable experience in leading and developing a technical team to achieve objectives.
• Ability to manage multiple work packages / tasks and co-ordinate effectively with stakeholders.
• Previous experience within manufacturing, ideally from a GMP environment
• Comfortable managing both routine support and complex escalations ensuring timely and effective resolution.
• Skilled at coaching, mentoring and performance management of team members
• Excellent communication skills and ability to identify and rectify skill gaps, to continuously develop team members in becoming highly proficient.
• Problem solving and incident management skills
• Resource and project coordination.
• Capability building, with a continuous improvement mindset.

What we offer in return

At the heart of Torbay, we offer roles and career opportunities on your doorstep that you won't find elsewhere. With defined career pathways, and the chance to move between roles and different departments, we support your career journey at every stage. TP is going places. International expansion means growth and new opportunities.

Our benefits set us apart. With 27 days holiday plus Bank Holidays as standard, group life assurance, pension and more - we reward our people for getting the job done.