Technical Support Supervisor - Smoke and Fire Systems

JR United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a proactive Technical Support Supervisor for their Smoke and Fire Systems division. This role offers a unique opportunity to transition into management while focusing on business development and project management. You will engage with clients, oversee project execution, and ensure compliance with safety standards. With a hybrid working model, you'll enjoy flexibility while making a significant impact on the growth of the Fire division. If you're ready to take your career to the next level, this role is perfect for you!

Qualifications

• Experience in technical support and project management.
• Proactive approach to business development and client engagement.

Responsibilities

• Support business development and manage client enquiries.
• Oversee project execution and ensure compliance with safety standards.

Skills

Technical Support

Project Management

Business Development

Compliance Knowledge

Client Communication

Job description

The provided job description contains detailed responsibilities and qualifications, but its formatting and focus could be improved for clarity and engagement. Here is a refined version:

Technical Support Supervisor - Smoke and Fire Systems, London

Client: PRS

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

Technical Service Supervisor

As an experienced engineer, this role offers a unique opportunity to progress into management. Our client is looking for a proactive individual to support the growth of the Fire division, focusing on smoke control systems. The role involves technical support, project management, business development, and ensuring compliance with safety standards, including AOV knowledge.

Key Responsibilities

1. Business Development: Support enquiries, engage potential clients, build relationships, and identify growth opportunities.
2. Enquiry Handling and Quoting: Manage incoming enquiries, conduct site surveys, and prepare proposals.
3. Project Management and Delivery: Oversee project execution, coordinate teams, and monitor progress.
4. Compliance and Documentation: Ensure safety documentation and standards are met.
5. Client and Stakeholder Communication: Act as the main contact, providing technical support and updates.
6. Reporting and Analysis: Track performance metrics and provide insights to management.

Key Performance Indicators

• Revenue growth, enquiry conversion rates, cross-selling success, compliance, and customer satisfaction.

Working Conditions

Initial onboarding and training in the office, followed by hybrid work with site visits and periodic office attendance. The schedule will be reviewed during probation.