Technical Support Supervisor - Smoke and Fire Systems

JR United Kingdom; Watford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise dynamique recherche un Superviseur Technique pour son secteur de la fumée et du feu à Watford. Ce poste est une occasion unique de faire le saut vers une fonction managériale en offrant une expertise technique aux clients. Vous serez responsable du développement de nouveaux projets, de la gestion des clients et de la conformité des travaux aux normes de sécurité.

Qualifications

• Expérience dans le domaine technique des systèmes de contrôle de la fumée.
• Capacité à gérer des projets de A à Z.
• Diplôme technique ou d'ingénieur requis.

Responsibilities

• Gérer les demandes de renseignements pour les systèmes de contrôle de la fumée.
• Préparer des devis et des propositions détaillées.
• Assurer la conformité avec les réglementations en matière de santé et de sécurité.

Skills

Project Management

Client Communication

Technical Expertise

Business Development

Market Research

Education

Engineering background

Job description

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Technical Support Supervisor - Smoke and Fire Systems, Watford, Hertfordshire

Client: PRS

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Technical Service Supervisor

As an experienced Engineer, this is a unique opportunity to take the first step into a management role. Our client is offering this opportunity. The role will include:

Purpose of the Role

The Smoke Control Department is pivotal in driving the growth and success of the Fire division. This includes providing technical expertise, supporting new enquiries and customers, and identifying opportunities to expand the business through cross-selling and strategic engagement with existing and prospective clients. The role also involves delivering high-quality service through meticulous project management, quoting, and ensuring compliance with safety standards. A good understanding of AOV systems is essential.

Key Areas

1. Business Development

• Act as the primary technical support for new enquiries and potential customers.
• Proactively identify and engage with clients not currently using smoke control services, presenting tailored solutions to meet their needs.
• Build and maintain strong relationships with existing clients to encourage cross-selling opportunities.
• Conduct market research to identify growth opportunities within the smoke control sector.

2. Enquiry Handling and Quoting

• Manage incoming enquiries related to smoke control systems.
• Conduct site surveys to assess project requirements and develop accurate and competitive quotations.
• Prepare detailed proposals for remedial works identified during planned maintenance activities.

3. Project Management and Delivery

• Ensure that all projects are delivered to the highest standards, meeting client expectations and company objectives.
• Coordinate with internal teams and subcontractors to ensure the timely execution of works.
• Monitor project progress and address any issues or delays promptly.

4. Compliance and Documentation

• Ensure all Risk Assessments and Method Statements (RAMS) are uploaded and correctly assigned to relevant jobs.
• Maintain compliance with health and safety regulations and company policies.
• Oversee quality assurance processes to ensure all works meet regulatory and client standards.

5. Client and Stakeholder Communication

• Serve as the main point of contact for smoke control enquiries and projects.
• Provide technical advice and support to clients throughout the project lifecycle.
• Deliver clear and concise communication to both internal and external stakeholders.

6. Reporting and Analysis

• Track and report on division performance metrics, including revenue, enquiry conversion rates, and customer satisfaction.
• Provide insights and recommendations to senior management to inform strategic decisions.

Key Performance Indicators (KPIs)

• Growth in revenue for the smoke control division.
• Conversion rate of enquiries to secured projects.
• Number of cross-selling opportunities successfully converted.
• Compliance with RAMS and health and safety standards.
• Customer satisfaction and retention rates.

Working Conditions

• Initial onboarding and training in the office, followed by onsite meetings and shadowing colleagues for a few weeks.
• Hybrid working arrangement: predominantly home-based, with site visits and office attendance 2-3 times a month. This will be reviewed during probation.