Technical Support Specialist (m/f/d)

Honeywell International Inc; Horsham; On-site; GBP 8,900 - 13,000; Full time

Job summary

Honeywell International, Inc. invites a technically curious student to join our 12-month internship as a Technical Support Specialist Intern in Horsham, UK. You will work with engineers to troubleshoot issues across software, hardware, networking, and building automation, while delivering excellent customer experiences.

You will gain hands-on exposure, mentor from skilled professionals, and develop analytical, communication, and problem-solving skills in a global technology environment.

Qualifications

• Pursuing or completed degree in Engineering, Computer Science, Information Technology, Electronics, Building Services, or a related field.
• Strong analytical and problem-solving skills with the ability to investigate and resolve technical issues.
• Interest in technology, networking, software systems, and technical troubleshooting.

Responsibilities

• Provide technical support to customers and partners via phone, email, and remote tools.
• Investigate and troubleshoot software, hardware, networking, and system-related issues.
• Manage support cases within Salesforce CRM with accurate documentation and timely follow-up.
• Communicate clearly with customers, building relationships and providing updates throughout resolution.
• Collaborate with technical teams to expedite complex issues and learn advanced troubleshooting.

Skills

Technical support

Customer service

Analytical thinking

Problem solving

Communication skills

Networking basics

Education

Bachelor's or Master's degree in Engineering/CS/IT or related field

Electronics or Building Services background

Tools

Salesforce CRM

Job description

Kick-start your career in technical support with a 12-month internship supporting innovative Building Management System (BMS) technologies. As a Technical Support Specialist Intern , you'll work alongside experienced engineers to help customers troubleshoot technical issues, resolve system challenges, and deliver outstanding customer experiences. This role offers hands-on exposure to software, hardware, networking, and building automation technologies while developing valuable analytical, problem-solving, and customer engagement skills.

• Provide technical support to customers and partners via phone, email, and remote support tools.
• Investigate and troubleshoot software, hardware, networking, and system-related issues, identifying practical solutions.
• Manage support cases within Salesforce CRM, ensuring accurate documentation and timely follow-up.
• Communicate clearly with customers, building strong relationships and providing regular updates throughout the resolution process.
• Collaborate with technical teams to expedite and resolve complex issues while gaining exposure to advanced troubleshooting practices.
• Contribute to knowledge-sharing initiatives, including technical articles, documentation, and knowledge base updates.
• Currently pursuing or recently completed a degree in Engineering, Computer Science, Information Technology, Electronics, Building Services, or a related field.
• Strong analytical and problem-solving skills with the ability to investigate and resolve technical issues.
• Interest in technology, networking, software systems, and technical troubleshooting.
• Excellent communication and interpersonal skills, with the confidence to engage professionally with customers and colleagues.
• Customer-focused mindset with strong listening skills and the ability to explain technical information clearly.
• Proactive, organized, and eager to learn, with the ability to manage multiple priorities in a fast-paced environment.

What You'll Gain

• Hands-on experience supporting industry-leading building automation and control technologies.
• Exposure to networking, communications protocols, and real-world technical troubleshooting.
• Mentorship from experienced technical professionals.
• Opportunity to develop both technical expertise and customer-facing skills within a global technology organization.

Equal Opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join a team recognized for leadership, innovation, and diversity!

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.