Specialist IT Support Engineer

gRafiKs; Bath; On-site; GBP 30,000 - 37,000; Full time

Job summary

An exciting opportunity awaits in a vibrant university environment for a Specialist IT Support Engineer. This role involves delivering specialist IT support, engaging with a diverse range of technologies, and collaborating with a dedicated team to enhance service delivery. You will tackle unique challenges daily, ensuring the smooth operation of IT services. The university values diversity and offers a supportive atmosphere with numerous development opportunities. Join a forward-thinking institution that celebrates differences and fosters an inclusive workplace, making a meaningful impact on the academic community.

Benefits

Generous employer contributory pension scheme

Generous annual leave allowance

Flexible working arrangements

Personal and professional development opportunities

Relocation allowance

Visa reimbursement

Interest-free loan

Qualifications

• Proven experience supporting IT hardware and software in an academic environment.
• Excellent interpersonal and customer service skills are essential.

Responsibilities

• Provide advanced IT support and resolve complex issues independently.
• Act as point of escalation for incidents and requests.

Skills

IT support

Service delivery

Operating systems

Customer service

Problem-solving

Self-management

Education

Experience in IT support

Tools

Microsoft Windows

MacOS

Linux

Job description

Specialist IT Support Engineer

Department: Digital, Data & Technology Group

Salary: Starting from £30,505, rising to £36,924

Closing date: Sunday 05 January 2025

Are you a skilled IT Professional with a background in IT support and service delivery?

We have an exciting opportunity to join our team focused on the support of specialist and advanced IT, software, and solutions supported by Digital, Data and Technology Group (DDaT).

You will be part of a team of Senior Service Analysts supporting the administrative, learning, teaching, and research activities of the University. You will be actively involved in the day-to-day delivery of specialist IT support to the University, acting as the point of escalation for incidents, requests, and changes, and will provide technical expertise in your area.

A typical day may see you helping to set up and deploying equipment within a research laboratory, providing advice and guidance on specialist software requests, or installing software for a computational project across a wide range of hardware and operating systems. However, no two days are the same, as every single day brings its own new challenges and opportunities to gain experience. This team supports novel scenarios and bespoke solutions that are unique to the University environment.

You will also assist in developing our support services, whilst maintaining positive relationships with both the customer-base and staff within DDaT.

About you

An ideal candidate in this role would have the following:

1. Proven experience of supporting IT hardware, software, and services (1st and 2nd tier), ideally in an academic environment
2. Familiarity with using, maintaining, and supporting multiple operating systems, such as Microsoft Windows, MacOS, Linux, and mobile operating systems
3. A deep understanding of technology, and demonstrable IT Support skills
4. Functional knowledge of IT Service Management principles, including service desk experience
5. Self-motivation to explore new technologies and solutions
6. An ability to self-manage, prioritise own workload, and to work independently, or in a team with your peers
7. Excellent interpersonal and customer service skills

You will be a highly motivated and proactive problem solver, with a strong technical aptitude. You will be able to independently research and resolve complex issues and go beyond traditional service desk duties to provide advanced IT support. You will be looking to develop skills in all facets of IT, to support the diverse needs of the University.

Further information

This role is offered on a full-time (36.5 hours per week) fixed-term basis to cover maternity leave with an expected end date of 28/07/2025 or the early return of the post-holder.

For informal discussions about the role please contact Adrian Hooper or Sherilyn Elmes.

What we can offer you:

1. a very generous employer contributory pension scheme
2. generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work-life balance
3. we are a family-friendly University and with an increasingly agile workforce, and are open to flexible working arrangements
4. an excellent reward package that recognises the talents of our diverse workforce
5. a wide range of personal and professional development opportunities
6. a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We are very proud to be an autism-friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us on Twitter for more information.

Please note, the job title Specialist IT Support Engineer is for advertising purposes only. Your job title if successful in this position will be Senior Service Analyst (Specialist Support).

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.