Technical Support Specialist

JR United Kingdom; Nuneaton; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading supplier in the healthcare sector as a Technical Support Specialist. You will provide technical guidance, oversee lab activities, and deliver training to healthcare professionals, making a real impact in healthcare innovation. Enjoy a competitive salary and a supportive work environment.

Benefits

Early finish on Fridays

Attractive bonus structure

Qualifications

• Confidence in delivering training to varied audiences.
• Experience in a lab setting is ideal, but not essential.
• Knowledge of ISO 9001/13485 standards is advantageous.

Responsibilities

• Oversee day-to-day lab activities, including quality controls.
• Deliver structured training to healthcare professionals.
• Provide responsive technical support via phone and email.

Skills

Organisational Skills

Communication Skills

Presentation Skills

Customer Service

Tools

Microsoft Office Suite

SAP Ticketing Systems

Job description

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Monday to Thursday: 09:00–17:00 | Friday: 09:00–16:00

Competitive Salary + Bonus - £25k-£30k base (plus commission)

Powered by Ador Talent – Where Talent Meets Opportunity

Are you ready to step into a dynamic role that combines customer interaction, technical support, and a real impact in the healthcare industry?

Ador Talent is proudly partnering with a leading supplier of point-of-care diagnostics and OTC health solutions across the UK. As part of a globally recognised healthcare group, our client is revolutionising preventive medicine and community healthcare. They’re on the lookout for a Technical Support Specialist to join their growing team in Nuneaton.

About the Role

As a Technical Support Specialist, you’ll be the go-to expert for all things technical. From running laboratory quality controls to training healthcare professionals and supporting audit prep, this role is diverse, impactful, and customer-focused.

Key Responsibilities:

• Oversee day-to-day lab activities, including Internal and External Quality Controls.
• Deliver structured training to healthcare professionals both online and in-person.
• Provide responsive technical support via phone, MS Teams, and email.
• Use SAP ticketing systems to manage and resolve customer queries.
• Develop SOPs, guides, presentations, and documentation.
• Assist in quality assurance testing and audit preparation (ISO 9001/ISO 13485).
• Collaborate with cross-functional teams to improve internal processes.

What We’re Looking For:

• Strong organisational skills and a positive, proactive mindset.
• Experience in a lab setting is ideal, but not essential.
• Confidence in delivering clear, engaging training to varied audiences.
• Previous experience in medical devices or technical customer service is a plus.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Office Suite.
• Knowledge or experience with ISO 9001/13485 standards is advantageous.

Why Apply?

• Work with an innovative and supportive team in the health diagnostics space.
• Enjoy a well-structured work week with an early finish on Fridays!
• Join a company making a real difference in accessible healthcare.
• Attractive salary + bonus structure.

Location: Office-Based in Nuneaton with occasional travel to client sites and industry events.

Apply today with Ador Talent and bring your technical expertise to where it matters most – healthcare innovation.