Technical Support Specialist

Ador Talent; Nuneaton; On-site; GBP 25,000 - 30,000; Full time

Job summary

Ador Talent is seeking a Technical Support Specialist in Nuneaton to lead customer interactions in the healthcare diagnostics sector. This role involves overseeing lab activities, providing technical support, and delivering training to healthcare professionals. With a competitive salary and a positive work environment, this position is crucial for enhancing community healthcare.

Benefits

Attractive salary + bonus structure

Well-structured work week with an early finish on Fridays

Qualifications

• Experience in a lab setting is ideal, but not essential.
• Confidence in delivering clear, engaging training to varied audiences.
• Knowledge or experience with ISO 9001/13485 standards is advantageous.

Responsibilities

• Oversee day-to-day lab activities, including Internal and External Quality Controls.
• Deliver structured training to healthcare professionals both online and in-person.
• Provide responsive technical support via phone, MS Teams, and email.

Skills

Organizational Skills

Technical Support

Communication

Tools

Microsoft Office Suite

Job description

This range is provided by Ador Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Ador Talent

Recruitment Director - Cybersecurity, AI, Sales & Business Support - UK, UAE & USA

Technical Support Specialist

Location: Nuneaton (Office-Based)

Monday to Thursday: 09:00–17:00 | Friday: 09:00–16:00

Competitive Salary + Bonus - £25k-£30k base (plus commission)

Powered by Ador Talent – Where Talent Meets Opportunity

Are you ready to step into a dynamic role that combines customer interaction, technical support, and a real impact in the healthcare industry?

Ador Talent is proudly partnering with a leading supplier of point-of-care diagnostics and OTC health solutions across the UK. As part of a globally recognised healthcare group, our client is revolutionising preventive medicine and community healthcare. They’re on the lookout for a Technical Support Specialist to join their growing team in Nuneaton.

About the Role

As a Technical Support Specialist, you’ll be the go-to expert for all things technical. From running laboratory quality controls to training healthcare professionals and supporting audit prep, this role is diverse, impactful, and customer-focused.

Key Responsibilities:

• Oversee day-to-day lab activities, including Internal and External Quality Controls.
• Deliver structured training to healthcare professionals both online and in-person.
• Provide responsive technical support via phone, MS Teams, and email.
• Use SAP ticketing systems to manage and resolve customer queries.
• Develop SOPs, guides, presentations, and documentation.
• Assist in quality assurance testing and audit preparation (ISO 9001/ISO 13485).
• Collaborate with cross-functional teams to improve internal processes.

What We’re Looking For:

• Strong organisational skills and a positive, proactive mindset.
• Experience in a lab setting is ideal, but not essential.
• Confidence in delivering clear, engaging training to varied audiences.
• Previous experience in medical devices or technical customer service is a plus.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Office Suite.
• Knowledge or experience with ISO 9001/13485 standards is advantageous.

Why Apply?

• Work with an innovative and supportive team in the health diagnostics space.
• Enjoy a well-structured work week with an early finish on Fridays!
• Join a company making a real difference in accessible healthcare.
• Attractive salary + bonus structure.

Location: Office-Based in Nuneaton with occasional travel to client sites and industry events.

Apply today with Ador Talent and bring your technical expertise to where it matters most – healthcare innovation.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Customer Service, and Training

• Industries

  Pharmaceutical Manufacturing and Retail Pharmacies

Referrals increase your chances of interviewing at Ador Talent by 2x

Get notified about new Technical Support Specialist jobs in Nuneaton, England, United Kingdom.

Service Desk Analyst / IT Support Help Desk Technician

Tipton, England, United Kingdom 1 week ago

Warwick, England, United Kingdom 2 days ago

Redditch, England, United Kingdom 3 weeks ago

West Bromwich, England, United Kingdom 4 days ago

Walsall, England, United Kingdom 1 week ago

Senior Mechanical Engineer (Building Services)

Birmingham, England, United Kingdom 2 weeks ago

Teach in Indonesia! No Experience Needed! Full Support & Training Provided!

Leicester, England, United Kingdom 3 hours ago

Service Desk Analyst / IT Support Help Desk Technician

Desktop Support Analyst / 2nd Line Support Analyst

Birmingham, England, United Kingdom £25,000.00-£30,000.00 22 hours ago

Early Years Learning Support Practitioner, St Matthews CofE Primary

Smethwick, England, United Kingdom 6 days ago

Occupational Therapist, Intensive Support Team (Stafford)

Leicester, England, United Kingdom 2 weeks ago

Coventry, England, United Kingdom 4 weeks ago

Financial Accounting and Advisory Assistant Manager

Birmingham, England, United Kingdom 1 week ago

Freelance Onsite PC Technician (m/w/d) first and second level support

Birmingham, England, United Kingdom 4 days ago

Burton Upon Trent, England, United Kingdom 1 day ago

Computer Repair and Refurbishment Technician CL

Birmingham, England, United Kingdom 1 week ago

Warwick, England, United Kingdom 1 week ago

West Midlands, England, United Kingdom 4 days ago

Coventry, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 1 week ago

Market Bosworth, England, United Kingdom 20 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.