Technical Support Specialist

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in gate hardware seeks a Technical Support Specialist in Newcastle. In this role, you will support customers with gate automation and access control systems, requiring hands-on knowledge and strong problem-solving skills. If you have a technical background and enjoy direct customer interaction, this is an excellent opportunity to join a committed team dedicated to quality service.

Qualifications

• Relevant experience in gate automation, CCTV, alarm, or access control.
• Experience providing telephone, email, and face-to-face support.
• Technical experience with Windows 10/11 is beneficial.

Responsibilities

• Provide technical support and troubleshooting for gate automation systems.
• Interact with customers to resolve technical issues and provide advice.
• Deliver training in installation of access control and security systems.

Skills

Technical Support

Troubleshooting

Communication

Customer Service

Problem Solving

Education

Technical certification or Degree in Engineering

Job description

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Technical Support Specialist, newcastle-upon-tyne, tyne and wear

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Client:

Rolling Center UK

Location:

newcastle-upon-tyne, tyne and wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Company Description

Rolling Center UK is the leading supplier of gate hardware and automation systems in the UK, as well as offering comprehensive access control and security solutions for a wide range of applications. We provide a vast catalogue of products for swing and sliding gates, road traffic barriers, rising bollards, intercoms, and access control accessories. Our products are sourced from top European manufacturers and are available from stock, ensuring timely delivery and competitive pricing. Located in Leeds, our dedicated sales and technical support team is committed to offering the best advice and support to professional installers.

Responsibilities

As a Technical Support Specialist, you will provide day-to-day technical support and troubleshooting for gate automation and access control systems. This will include offering support over the phone, using email and in person. You will interact with customers to resolve issues, provide technical advice and deliver training in the installation of gate, access control and IP/Digital security systems. You will also be required assist staff members with technical queries when needed.

Qualifications & Skills

• Strong Technical Support and Troubleshooting skills
• Excellent written and verbal Communication and Customer Service skills
• Strong fault finding and problem-solving skills
• Relevant experience in the gate automation, CCTV, alarm or access control industry
• Previous experience in providing telephone, email, and face-to-face support to customers is beneficial
• Technical experience with windows 10/11 is beneficial
• Previous security installation or servicing experience is beneficial
• Technical certification or a degree in engineering or a related field is beneficial

Please note: This is not a general IT support role. We are looking for someone with practical, hands-on experience supporting automated gates, access control systems, intercoms, or similar field-based equipment. This role involves assisting trade customers in programming and troubleshooting, not desktop or network support.