Tech & Community Support Specialist

Runware; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

Une entreprise innovante, Runware, recherche un Spécialiste du Support Technique et Communautaire pour offrir un soutien aux utilisateurs et favoriser l'engagement. Ce poste d'entrée nécessite des compétences en communication et une passion pour l'IA, avec des responsables collaborant au sein d'une équipe dynamique. Le candidat idéal aide à transformer les défis des utilisateurs en opportunités tout en soutenant un environnement collaboratif.

Benefits

Horaires de travail flexibles

Temps de congé généreux

Options d'actions

Retraites d'entreprise deux fois par an

Qualifications

• Environ 2 ans d'expérience en succès client ou support technique.
• Antécédents techniques/scientifiques avec connaissance de l'IA.
• Compétences en communication écrite et verbale excellentes.

Responsibilities

• Fournir un support technique aux utilisateurs et résoudre les problèmes.
• Promouvoir les bonnes pratiques et engager la communauté.
• Documenter les demandes et contribuer à la base de connaissances.

Skills

Support Technique

Communication

Résolution de problèmes

Engagement Communautaire

Education

IT, Communications ou domaine lié

Tools

Outils de support et systèmes de tickets

Job description

Company Description

Runware is the fastest AI-as-a-Service platform for media generation. It delivers real-time inference at 5-10 × lower cost than competitors through custom GPU design, optimized server setup, and a performance-focused architecture. Our platform enables engineering teams to save up to 80% on inference costs, improve response times, and scale across 300K+ AI models via a single API. Backed by Insight Partners, a16z Speedrun, Begin Capital, and Zero Prime, we serve clients like Wix, OpenArt, NightCafe, and Freepik.

Join Runware to work with leading AI teams, transforming research into innovative products. We seek driven, quick learners who excel in collaborative, ambitious environments. Passion and grit are valued over resumé alone—whether gained in research, work, or self-study.

About The Role

We are hiring a Tech & Community Support Specialist to provide exceptional user support, troubleshoot issues, and foster community engagement across multiple channels. This entry-level role requires about 2 years’ experience in customer success, sales support, or account management, with a technical or scientific background, strong English skills, and an interest in AI and developer tools. If you are eager to learn and help users harness generative AI, we want to hear from you.

Responsibilities

• Provide technical support to users, addressing inquiries and issues related to our products.
• Engage with the community, promoting best practices and a positive environment.
• Troubleshoot and resolve user problems to ensure high satisfaction.
• Document support requests and contribute to a knowledge base.
• Collaborate with product and marketing teams to relay community feedback and inform product improvements.

Requirements

• Approximately 2 years' experience in customer success, sales support, or account management.
• Technical/scientific background with knowledge of AI, social platforms, and tools.
• Fluent English and availability to support Europe and North America time zones.
• Experience in technical support or customer service, preferably in tech or software.
• Strong problem-solving skills and critical thinking.
• Excellent written and verbal communication skills.
• Proactive community engagement and knowledge sharing passion.
• Familiarity with support tools and ticketing systems is a plus.
• Educational background in IT, communications, or related fields is beneficial.

Benefits

• Remote-first with biannual in-person gatherings.
• Flexible working hours and core collaboration times.
• Generous paid time off, stock options, and family leave.
• Twice-yearly company retreats in inspiring locations.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting