Technical Support Services Supervisor

STR Group Limited; Portsmouth; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

An innovative company is seeking a Technical Support Services Supervisor to lead a dynamic team in Portsmouth. This hybrid role involves providing exceptional support to both B2B and B2C customers while mentoring staff and driving service improvements. You'll be responsible for managing escalated issues and developing processes to enhance team operations. With a strong emphasis on communication and leadership, this position offers the chance to make a significant impact in a collaborative environment. Enjoy a competitive salary, generous holiday allowance, and various employee benefits that promote well-being and professional growth.

Benefits

25 days holiday plus bank holidays

Healthcare plan scheme

Upskilling apprenticeship training

Cycle to work Scheme

Employee Assistance Programme

Staff discounts

Social and wellbeing events

Qualifications

• Experience leading a customer support team and resolving escalated tickets.
• Interest in technology and understanding of PC components.

Responsibilities

• Supervising a team and driving service improvements through mentorship.
• Communicating confidently with B2B and B2C customers.

Skills

Mentorship

Customer Support

B2B Relationships

B2C Relationships

Process Development

Effective Communication

Project Management

Job description

Technical Support Services Supervisor - Portsmouth (Hybrid) - Up-to £31,000 Per Annum DOE
We are on the hunt for an experienced team leader to join a dynamic team of technical support and sales support professionals delivering top notch B2B and B2C solutions and products.Within this role you'll be working to provide support to end customers, mentorship and coaching the team, and act as a second in command for the team reporting to the Support Services Manager.

Required Experience:

• Previous mentorship or leadership experience within a customer support team involving the resolution of escalated tickets
• Experience handling both B2B and B2C customer relationships
• A personal interest in technology including an understanding of the component parts of a computer, and the process of building PC's
• Experience developing processes and procedures to streamline and strengthen business operations across the team
• Effective communication skills and ability to build relationships with stakeholders quickly
• Ability to manage multiple concurrent projects or deadlines effectively

Day-to-Day Responsibilities:

• Supervising a team of 6 providing mentorship and driving service improvements through learning and development of staff
• Working closely with B2B and B2C customers delivering top notch services
• Willingness to step up and take on responsibility when needed and act as a second in command for your manager
• Confident communicating with internal and external stakeholders

What's in it for you:

• 25 days holiday plus bank holidays (with the chance to buy additional days)
• Healthcare plan scheme
• Upskilling apprenticeship training
• Cycle to work Scheme
• Employee Assistance Programme
• Staff discounts
• Social and wellbeing events
• Hybrid working (after training period) (3 days on-site, 2 days WFH per week)