Technical Support Representative

TN United Kingdom; Peterborough; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Technical Support Representative in Peterborough. In this role, you will collaborate with the distribution team to enhance service capabilities across market segments. You will be the key problem manager for customers, ensuring their needs are met through effective conflict management and communication. This position offers an exciting opportunity to contribute to product support and improve processes while working independently. If you're passionate about customer service and problem-solving, this role is perfect for you.

Qualifications

• Strong conflict management skills to handle customer issues effectively.
• Ability to work independently while maintaining effective communication.

Responsibilities

• Identify, analyze, and resolve customer needs and problems.
• Lead customer issue resolution and manage warranties.

Skills

Conflict management

Commercial experience

Effective communication

Ability to work independently

Job description

Technical Support Representative, Peterborough

Client: Aston Carter

Location: Peterborough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 0b2f05299582

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Summary:

You will work with the distribution team to ensure the distribution product supports development in each market segment through efficient and effective service capabilities. You will serve as the principal customer problem manager from the standpoint of Product Support.

Responsibilities:

• Identify, analyze, and resolve customer needs and problems.
• Establish and fulfill objectives, produce outcomes, suggest alternatives, and make prompt judgments.
• Support areas such as NPI process, process improvement, sector development, warranty policy, etc.
• Lead customer issue resolution.
• Manage and adjudicate warranties.

Minimum Skills:

• Conflict management
• Commercial experience
• Effective communication and ability to work independently

Please send your CV for the full job description and further information.

Additional Details:

Job Title: Technical Support Representative

Location: Peterborough, UK

Job Type: Contract