Job Posting Title Technical Support Representative

Baxter International Inc.; Leicester; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Technical Support Representative to provide exceptional after-sales service and technical support. In this role, you will engage with customers across the UKIN region, resolving technical issues and ensuring satisfaction with our innovative medical devices. Join a dedicated team committed to enhancing patient outcomes and making a positive impact on healthcare. If you have a passion for technology and customer service, this opportunity offers a fulfilling career path in a supportive environment that values diversity and inclusion.

Benefits

Competitive total compensation package

Inclusive and diverse workforce development

Qualifications

• Minimum of 2 years of customer service experience and technical support.
• Affinity with Information Technologies including Windows and network support.

Responsibilities

• Provide after-sales customer service and remote technical support.
• Diagnose and troubleshoot customers’ technical problems efficiently.
• Build strong relationships with customers and technical service providers.

Skills

Customer Service Experience

Technical Support

Problem-Solving

Information Technologies

Software Programming Languages

Education

2+ years of customer service experience

Experience with troubleshooting

Tools

Windows Operating Environment

Device Connectivity

Network Design

Job description

Job Posting Title: Technical Support Representative

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Job Description

As the Technical Customer Support Representative, you will provide after-sales customer service and remote technical support by handling interactions with our customers to resolve any issues they have with our devices within the UKIN region.

You will be based onsite in our office in Whittle - Leicester.

What you will do

1. Answer customers’ inquiries (via phone, fax, e-mail, IM, etc.) efficiently, accurately, and expertly.
2. Formally detail customer complaints/service notifications and interactions per company guidelines.
3. Accurately diagnose and troubleshoot customers’ technical problems and provide responses regarding general questions, service products, spare part number identification, and pricing.
4. Build a service order or customer concern if a remote solution cannot be offered.
5. When vital, transfer complaints for investigation and resolution to the relevant people/departments.
6. Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technical support to customers, technical service providers, and Baxter colleagues in Sales & Marketing, Customer Services, Product Services, and R&D/Engineering.
7. Develop and maintain strong working relationships with distributors, customers, technical service providers, and Baxter colleagues in Sales & Marketing, Customer Services, Products Services, Field Services, and R&D/Engineering.

Education and experience

• Minimum of 2 years of customer service experience and experience with providing technical support and troubleshooting.
• Affinity with Information Technologies, including Windows operating environment, device connectivity, network design and supportability.
• Knowledge of one or more software programming languages would be a significant advantage.
• Customer-Focused management/planning approach.
• Ability to switch quickly between tasks and processes.
• Ability to identify process improvement opportunities and raise it to the Supervisor.

Benefits of working at Baxter

• Competitive total compensation package
• Dedication to growing and developing an inclusive and diverse workforce

Baxter is committed to providing reasonable accommodations to individuals with disabilities. Please contact us to request accommodation during the application or interview process.

Additional Information

#LI-MT1

#IND-UKOPS

#IND-UKCOM

#LI-BAXGEN

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If needed, please let us know the nature of your request.

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About the company

Baxter International Inc. is an American multinational health care company headquartered in Deerfield, Illinois.