Customer Support Representative, Fixed Term Contract (5 months)

TN United Kingdom; United Kingdom; Remote; GBP 35,000 - 40,000; Full time

Job summary

An award-winning travel site is seeking a Customer Support Representative for a fixed-term role. This dynamic position involves delivering exceptional customer service to both holidaymakers and campsite managers. The ideal candidate will possess strong technical troubleshooting skills and a passion for problem-solving. With a focus on maximizing sales opportunities, you will work in a fast-paced environment, providing support across various channels. Join a nimble team in a fully remote setting, where your contributions will help shape the future of travel booking. Enjoy a competitive salary and a range of attractive perks.

Benefits

25 days holiday plus bank holidays

Pension matched to 4%

Private healthcare

Life insurance

Critical illness cover

Income protection

Gym membership discounts

Employee assistance helpline

Cycle to work scheme

Work-from-home office equipment allowance

Qualifications

• Experience in providing multi-channel customer service.
• Strong technical ability to troubleshoot and resolve issues.

Responsibilities

• Provide excellent service via email, phone, and chat.
• Troubleshoot technical queries and resolve issues quickly.
• Maximize inbound sales opportunities.

Skills

Multi-channel customer service

Technical troubleshooting

Problem-solving

B2C experience

Fluency in English

Fluency in French, Spanish, or Italian

Education

Experience in customer-facing roles

Experience in travel/e-commerce sector

Job description

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Customer Support Representative, Fixed Term Contract (5 months), gb

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Client:

Pitchup.com

Location:

gb, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

84c3292e3bb7

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Want to work with an award-winning and quickly expanding company?

We’re a travel site, making it a doddle to book camping, glamping, and caravan sites all over the world, with over 5,300 to choose from.

We are now recruiting to expand our Customer Service team, and we are looking for technically-minded customer service candidates with strong B2C experience who would like to join us on a fixed-term basis.

We are looking for individuals who love to provide first-class customer service both B2C (holidaymakers) and B2B (campsites).

You will: Give our holidaymakers excellent service via email, phone, and online chat before, during, and after they make their bookings.

This could range from answering questions on bookings to sorting out any problems.

Talk regularly to our campsite managers via email and phone, helping them with queries and being the first point of call if they need help.

Troubleshoot technical queries about our website/portal and integrations to resolve them with speed and precision. Amaze holidaymakers and campsite managers by providing swift and efficient responses to queries of all kinds across multiple channels. Act as a problem solver, resolving issues rapidly and identifying ways to improve performance and service delivery to holidaymakers and campsite managers.

You will contribute to the growth of the business by maximising all inbound sales opportunities.

Solve both routine problems and complex enquiries and issues.

Handle complaints.

In the low season, you will support automation and efficiency projects alongside delivering customer support. Given the booking patterns of holidaymakers, the role will require some evening and weekend work on a shift basis during peak season, and candidates should be able to work for at least 40 hours per week.

We would also love to hear from any individuals fluent in English and any/all of the following languages: French, Spanish (in that order).

Please note that this role is home-based in the UK.

Pitchup will provide all necessary working equipment, but you will need a reliable internet connection and a secure, quiet place to work.

The candidate: It is vital that you demonstrate that you have experience in providing multi-channel customer service, ideally providing support via online portals.

Previous experience of working within the travel/e-commerce/marketplace sector would be ideal.

Excellent written and spoken English, and fluency in either French, Italian, or Spanish would be advantageous.

Strong technical ability to troubleshoot and resolve technical issues. Is meticulous, flexible, and able to take ownership of enquiries.

Has an organised, methodical approach with an eye for detail.

Is internet savvy with the ability to learn new technologies and terminology quickly.

Has general administrative skills, as well as experience within a customer-facing sector.

Is focused on customer needs, identifying the root cause of any issues, and rectifying errors.

Is switched on, enthusiastic, and enjoys being busy and learning!

Expert troubleshooting and problem-solving abilities with an eye for detail.

Confidence and persistence to carry out investigations to resolve difficult issues.

A clear communicator with the ability to identify suitable escalations.

• The Package £35,000 - £40,000 per annum, depending on experience Work-from-home office equipment allowance 25 days holiday, plus bank holidays (pro-rated for part-time employees) Pension matched to 4%, private healthcare, life insurance, critical illness cover and income protection - for peace of mind Discounts for gym memberships, sports equipment, Caffe Nero, Odeon Cinema and various hotel and retail outlets Great staff discounts on Pitchup bookings across thousands of properties in 70 countries Employee assistance helpline, in case you ever need someone to talk to, with access to get-fit programmes, nutrition advice, financial and legal advice and counselling Enhanced paternity and maternity leave Cycle to work scheme Did you know?

  We have a 4.8 rating on Feefo, winning Feefo’s Platinum Trusted Service award for the sixth year running.

  More about Pitchup Pitchup.com receives 38m annual visits and up to 7,660 bookings per day.

  So far, £420m worth of holidays have been booked through us, and we’ve helped 14m holidaymakers make their great escape.

  We recently launched our new mobile and desktop websites, updating the look and feel and increasing conversion.

  The company is profitable and was founded in 2009 by former lastminute.com staff with a background in the holiday-park sector.

  You will join a nimble team of 70 based in 10 countries, all working from home, as we are a 100% remote business.

  Our site has been featured in leading global media titles, such as BBC News, New York Times, Le Figaro, Vogue and more, and has been translated into 17 languages.

  We’re members of the Financial Times' FT1000 fastest growing companies in Europe and were awarded the Platinum Trusted Service Award by Feefo, for achieving a customer rating of at least 4.5 out of 5 for 6 years in a row.

  Read some of our top press coverage UK: https://inews.co.uk/inews-lifestyle/travel/uk-camping-campsites-august-bank-holiday-2022-availability-pitch-prices-1804816 https://www.yumpu.com/en/document/read/67423068/camping-trade-world-issue-11/43 https://www.farminglife.com/country-and-farming/international-womens-day-women-playing-key-role-in-growth-of-agritourism-study-finds-4055326 https://www.thetimes.co.uk/article/storm-clouds-on-the-horizon-for-temporary-campsites-mg7nz5cv6 https://www.theguardian.com/lifeandstyle/2024/apr/11/the-experts-travel-agents-20-ways-to-book-sustainable-sensational-summer-holiday IT: https://vincenzochierchia.blog.ilsole24ore.com/2022/01/18/estate-2022-pitchup-turismo-glamping-gonfie-vele/ https://www.vanityfair.it/gallery/tende-da-campeggio-facili-da-montare-da-portare-in-vacanza US: https://medium.com/authority-magazine/dan-yates-of-pitchup-the-future-of-travel-in-the-post-covid-world-949495433861 https://www.washingtonpost.com/travel/tips/camp-rental-utah-california-yellowstone/ https://www.nytimes.com/2022/11/27/travel/love-or-leave-winter-on-the-cheap.html https://www.vogue.com/article/cold-plunges-wellness-travel-trend?redirectURL=https%3A%2F%2Fwww.vogue.com%2Farticle%2Fcold-plunges-wellness-travel-trend https://www.forbes.com/sites/gusalexiou/2024/07/29/reeve-foundation-campaigns-for-inclusive-water-activities-for-wheelchair-users/ ES: https://www.elmundo.es/viajes/hoteles/2022/06/23/62b2c84ffdddffd5758b45ef.html https://www.europapress.es/economia/noticia-pitchupcom-aumento-31-reservas-2023-nuevo-record-plataforma-campings-20240206120709.html FR: https://www.lefigaro.fr/actualite-france/ces-commercants-contraints-aux-promos-pour-rassurer-les-vacanciers-20220808 https://www.ot-campings.com/l-actualite/commercialisation/annee-2023-record-pour-pitchup/ Powered by JazzHR