Technical Support Officer – Discharge of Conditions

Borough Council of Kings Lynn and West Norfolk; King's Lynn; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Borough Council of Kings Lynn and West Norfolk is seeking a Technical Support Officer to discharge planning conditions and assist in delivering an efficient planning service. You will manage a varied caseload, assess information, liaise with applicants and consultees, and prepare clear decision notices for senior managers.

Two A Levels or equivalent, office experience, and strong MS Word/Excel/PowerPoint skills are essential.

Qualifications

• Two A Levels or equivalent qualification.
• Minimum of 3 years experience in an office environment.
• Knowledge and experience of spreadsheets, databases and word processing systems (MS Word, Excel, PowerPoint).
• Full and valid driving licence with access to own car and business use on insurance policy.
• Ability to accurately record and interpret data.
• Ability to prepare and present data clearly, concisely and accurately.
• Ability to work methodically and be meticulous in maintaining accurate records.

Responsibilities

• Manage a varied caseload of applications to discharge planning conditions.
• Assess information, liaise with applicants, agents, developers and consultees.
• Prepare clear, concise decision notices for senior managers.
• Maintain accurate electronic records and monitor compliance.
• Contact applicants proactively and work with Planning Enforcement where conditions have not been met.
• Read and interpret maps and plans to support decision making.

Skills

MS Word

MS Excel

PowerPoint

Organised

Accurate

Communication skills

Time management

Interpersonal skills

Maps & plans interpretation

Education

Two A Levels or equivalent

Tools

MS Word

MS Excel

PowerPoint

Job description

Technical Support Officer – Discharge of Conditions

Company: Borough Council of Kings Lynn and West Norfolk

Hours: Full-time

Location: King's Lynn, PE30 1EX

Working pattern: Hybrid - 2 days remote

Job type: Permanent

Posting date: 28 Oct 2026

Closing date: 10 Nov 2026

Salary between £28329 and £33510per annum

Based at Kings Court Council Office, Kings Lynn

Join our Planning and Environment Support Team as a Technical Support Officer and play an important part in delivering an efficient planning service. You will manage a varied caseload of applications to Discharge Planning Conditions, ensuring each application is considered accurately and within nationally prescribed timescales.

Working with applicants, agents, developers, planners and consultees, you will assess information, liaise and negotiate with customers, and prepare clear, concise decision notices to present to senior managers. You will also maintain accurate electronic records and, where required, monitor compliance, contact applicants proactively and work with the Planning Enforcement Team where conditions have not been met.

You will have two A Levels or an equivalent level of qualification, with previous office experience and good working knowledge of Microsoft Word, Excel, PowerPoint, spreadsheets and databases. You will be organised, accurate and able to communicate clearly and be able to prioritise a demanding workload and interpret maps and plans. You will also hold a full UK driving licence with access to a car to travel around the borough.

Essential requirements

• 2 ‘A’ levels or equivalent
• Minimum of 3 years experience of working in an office environment
• Knowledge and experience of spreadsheets, databases and word processing systems are essential (MS Word, Excel and PowerPoint)

• Full and valid driving license with access to own car and business use on insurance policy
• Must have the ability to accurately record and interpret data
• Ability to prepare and present data clearly, concisely and accurately
• Ability to work methodically and be meticulous in maintaining accurate records
• Excellent time management and organisational skills to manage own workload and work to deadlines
• Excellent letter / report writing skills
• Ability to liaise and negotiate with both internal and external customers
• Ability to work under pressure to a high standard of accuracy and meet deadlines
• Excellent communication skills at all levels are essential both written and oral
• Good computer skills
• Good interpersonal skills at all levels
• Capable of adopting a methodical and accurate approach to work
• Ability to read and interpret maps and plans

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.