Technical Support Officer

Sfh Tr; Stanton Hill; On-site; GBP 28,000 - 31,000; Full time

Job summary

Nottinghamshire Health Informatics Service are seeking two organised Technical Support Officers to provide a comprehensive administrative service across NHIS. You will coordinate meetings, prepare agendas and reports, and maintain accurate records and databases while supporting senior managers and projects.

The role emphasizes strong organisational and communication skills, attention to detail, and the ability to manage competing priorities while handling sensitive information professionally in

Qualifications

• Educated to diploma level or equivalent qualification/experience.
• Significant experience in the IT arena and be experienced in supporting projects.
• Experience in using ICT systems (CRM/SharePoint).
• Experience of communicating and explaining ICT issues.
• Experience of inter-organisational working.

Responsibilities

• Coordinate meetings and resources, prepare agendas, papers and reports.
• Maintain accurate records and databases and manage correspondence.
• Support senior managers and project activity.
• Handle information requests with discretion and professionalism.
• Deliver efficient, responsive administrative support within a technical environment.

Skills

Organisational skills

Meeting coordination

Data handling

Communication skills

Customer service

Education

Diploma level or equivalent

Tools

CRM

SharePoint

Microsoft Office

Job description

Main area Nottinghamshire Health Informatics Service Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week Job ref 214-DHIS-8340913

Site Kings Mill Hospital Town Sutton-in-Ashfield Salary £28,392 - £31,157 per annum Salary period Yearly Closing 27/10/2026 23:59

Job overview

Nottinghamshire Health Informatics Service are looking for two organised and proactive Technical Support Officers to provide a comprehensive administrative service across NHIS. The role will involve coordinating meetings and resources, preparing agendas, papers and reports, maintaining accurate records and databases, managing correspondence and information requests, and supporting senior managers and project activity.

The successful candidates will have strong organisational and communication skills, excellent attention to detail, and the ability to manage competing priorities while handling sensitive information professionally. Although the role operates within a technical environment, its main focus is on delivering efficient, responsive and high-quality administrative support.

This is an excellent opportunity for someone with strong analytical, administrative and customer service skills who enjoys working with data, systems and a wide range of stakeholders.

Join us and help support the delivery of high-quality information and technical services that make a real difference to healthcare.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

Working for our organisation

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Detailed job description and main responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person specification

Knowledge Requirements

• Understanding Health Informatics within the NHS
• Understanding of the importance of effective communication to senior stakeholders and management.
• Knowledge of databases and IT applications
• Knowledge of NHS IT systems and terminology

Qualifications- Academic/ Craft/ Professional/Further Training

• Educated to diploma level or equivalent qualification/experience.

Experience

• Significant experience in the IT arena, and be experienced in supporting projects.
• Experience in using ICT systems (CRM/SharePoint).
• Experience of communicating and explaining ICT issues
• Experience of inter-organisational working.
• Organising, minuting and facilitating meetings (Chairing where appropriate).
• Effective problem-solving skills
• Microsoft Office – advanced use.
• Ability to work flexibility and manage own workloads
• Significant experience preferably in an NHS environment
• Experience of project management.
• Training of other users in IT systems
• Demonstrated ability to negotiate.

Contractual Requirements

• Ability to work flexibly, outside normal office hours in order to suit the needs of the customers.
• Ability to travel in order to attend meetings as required.