Technical Support Manager, Digital Workplace

Buckinghamshire New University; Bridge; Hybrid; GBP 39,000 - 43,000; Full time

Benefits offered by this job

Generous holiday entitlement

Hybrid working

Training & development

Contributory pension

Free gym membership

Staff discounts

Job summary

Buckinghamshire New University is seeking a Technical Support Manager to lead the second‑line Technical Support Team across end‑user devices, applications, AV and print services. You will provide senior technical leadership, maintain service quality and ensure readiness for new deployments and changes.

The role focuses on staying hands‑on where needed, mentoring staff, and aligning support with institutional priorities, including digital transformation and curriculum‑driven innovation across

Qualifications

• Experience leading a technical support team in a complex, customer‑focussed environment.
• Proven knowledge of endpoint management across Windows, macOS and mobile platforms.
• Experience delivering IT service management and ensuring operational readiness.

Responsibilities

• Manage day‑to‑day activities of the Technical Support Team, including recruitment, task coordination and performance management.
• Provide senior technical escalation and support for complex incidents and deployments.
• Lead testing plans for new or updated services and ensure robust documentation and support models.
• Oversee asset management, remote learning platforms and AV/digital workplace tech in teaching spaces.
• Collaborate with stakeholders on system rollouts and schedule improvement initiatives.

Skills

Team leadership

Endpoint management

Windows/macOS support

Mobile support

ITIL

Complex incident handling

Education

Bachelor's degree or equivalent in IT

Tools

Intune

SCCM

Jamf Pro

Autopilot

Job description

Buckinghamshire New University is seeking a Technical Support Manager to lead the second‑line Technical Support Team across end‑user devices, applications, AV and print services. You will provide senior technical leadership, maintain service quality and ensure readiness for new deployments and changes.

The role focuses on staying hands‑on where needed, mentoring staff, and aligning support with institutional priorities, including digital transformation and curriculum‑driven innovation across