Technical Sales Support Manager

APROLIS UK LIMITED (GBR); Nottingham; On-site; GBP 42,000 - 54,000; Full time

Job summary

Aprolis Equipment Distribution seeks a technical sales support specialist to back our sales teams with truck specifications, load calculations and equipment selection. You will validate specifications and costs before order submission to reduce risk and improve quality.

You will also provide product training and lead complex site surveys, especially for VNA and automation applications, helping to enable effective sales execution.

Qualifications

• Technical knowledge of trucks and equipment
• Strong customer-facing support abilities
• Ability to validate specifications and cost estimates
• Experience with site surveys and complex applications

Responsibilities

• Provide day-to-day technical support to Dealer Managers
• Assist with truck specification, load calculations and equipment selection
• Review and validate sales packs for capacity, specification and costs
• Support stock and price list management
• Deliver product training and lead site surveys for specialist applications (VNA, automation)

Skills

Technical knowledge

Customer support

Sales coordination

Problem solving

Tools

Kerridge ERP

Job description

At Aprolis Equipment Distribution our people are our most valuable asset, we are proud to recruit and train the very best our industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it. Our values are: Entrepreneurship Courage Respect Friendliness

Job Description Summary

To provide support all Aprolis businesses and divisions sales teams by providing technical expertise on truck specifications, load calculations and equipment selection. The role is responsible for reviewing and validating sales packs to ensure capacity, specification and preparation costings are accurate prior to order submission, reducing risk and improving quality. In addition, the position acts as a central technical sales support function for the business, assisting with product training and leading support on complex site surveys and equipment solutions, particularly for specialist applications such as VNA and automation, enabling effective and confident sales execution.

Dealer sales Support Function

• Provide day-to-day technical support to Dealer Managers
• Assist with truck specification, application guidance and load calculations

All Aprolis Businesses and Divisions Sales Team Support Function

• Provide direct technical support to Aprolis sales teams
• Assist with equipment selection, application support and preparation costings
• Support sales with specification accuracy and order readiness

Truck Derations

• Main sales contact for New and Used truck derations
• Main OEM contact for new truck requests / recording

Manage Truck Stock Specification Changes

• Specification and price adjustments in line with changes made to stock equipment
• Provide technical information to support sales enquiries, including truck specification guidance and load calculations
• Ensure system is updated with all changes to stock (Kerridge)

OEM Price Lists

• Manage price lists and adjustments for sales quote tool upload and Dealer Managers price lists
• Track Strategic Account Pricing, maintain records and carry out regular reviews
• Assist with stock order process
• Assist with technical support for sales queries

Warehouse Applications and Support

• Assist the Aprolis Sales teams with site survey support and installation
• Support applications including:
  • Racking
  • VNA guidance systems
  • Battery change systems
  • Automation Miscellaneous
• Sense check sales packs to ensure technical accuracy and that all workshop requirements are identified and financially allowed for prior to processing
• Assist with CRM pricing
• Adhere to all company policies, procedures and Health & Safety guidelines
• Carry out any other reasonable duties within the scope of the role
• Build and maintain stock lists, including aged stock and special offers for the sales teams
• Monthly stock analysis
• Manage stock list pricing
• Provide product training support, including recording and maintaining training requirements for Aprolis sales and dealer teams
• Maintain records of dealer service training, including tracking and managing training requests
• Produce battery take-back reports and support understanding of UKMHA legislation

By joining Monnoyeur, you'll be part of a team that empowers you to take initiative, values your unique perspective and encourages you to drive positive change while respecting our values of Entrepreneurship, Friendliness, Courage and Respect.

We cultivate a culture that fosters innovation, teamwork and growth through our ILEAD leadership principles - Inspire, Link Up, Empower, Care and Deliver.

Our people are our most valuable asset in serving the business community as a trusted local partner in capital goods for industry, construction and agriculture. We offer a comprehensive range of services - from sales and leasing to training and digital transformation.

Our proximity to our customers enables us to understand their unique needs, adapt our solutions and continuously improve our offerings, especially in the areas of digital and energy transformation.

Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity.

Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non-discriminatory environment where every individual can thrive.