Technical Support Lead

Miller Maxwell Ltd; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

26 days annual leave

Private medical cover

Life insurance

Pension contribution

3 days in office required

Highly competitive bonus scheme

Job summary

Miller Maxwell Ltd in London is seeking a Technical Support Lead to guide its endpoint and server landscape across multiple locations, blending people leadership with technical depth within a collaborative Infrastructure function.

You will own IT projects, act as the final escalation point, manage the Microsoft estate (M365/Azure) with security in mind, set standards for device management and patching, and govern change control.

Qualifications

• 5+ years administering Windows systems in a large organisation.
• Experience leading a desktop/support team.
• Experience managing Windows Server estate (2019-2022).
• Active Directory experience.
• Strong communication with non-technical colleagues.
• Organised and able to manage competing priorities.

Responsibilities

• Lead and grow a Desktop Support team - day-to-day management of a small but growing group.
• Own IT projects across the desktop and server function.
• Act as the final point of escalation for the toughest support tickets.
• Oversee the Microsoft estate, both on-premise and in the cloud (M365/Azure), with security and scalability front of mind.
• Set and enforce standards around device management, patching, and Group Policy.
• Own the full certificate lifecycle - issuing, renewing, and revoking - across internal and external PKI.
• Govern change control and the joiner/mover/leaver process.
• Own procurement and vendor relationships.
• Work closely with wider infrastructure teams.

Skills

People leadership

Desktop support

Windows administration

Active Directory

Communication

Project ownership

Tools

Group Policy

DHCP

DNS

NPS

Intune

Microsoft 365

Job description

Technical Support Lead - Miller Maxwell has been engaged by a well-established hedge fund to find a Technical Support Lead who can take charge of its endpoint and server landscape across several European locations. It's a role that blends people leadership with genuine technical depth. You'll sit within a collaborative Infrastructure function spanning both endpoint and server-side responsibilities, with the freedom to run IT projects as your own.

Technical Support Lead - responsibilities

• Lead and grow a Desktop Support team - day-to-day management of a small but growing group.
• Own IT projects across the desktop and server function.
• Act as the final point of escalation for the toughest support tickets.
• Oversee the Microsoft estate, both on-premise and in the cloud (M365/Azure), with security and scalability front of mind.
• Set and enforce standards around device management, patching, and Group Policy.
• Own the full certificate lifecycle - issuing, renewing, and revoking - across internal and external PKI.
• Govern change control and the joiner/mover/leaver process.
• Own procurement and vendor relationships.
• Work closely with wider infrastructure teams.

Technical Support Lead - requirements

• Experience leading or managing a desktop/support team, with genuine people leadership skills.
• 5+ years administering Windows systems in a large organisation.
• Experience managing a Windows Server estate - Windows Server 2019 - Windows Server 2022.
• Windows Server 2025 beneficial but not essential.
• Solid Active Directory experience.
• Confident with Microsoft Server tools - GPO, DHCP, DNS, NPS.
• Microsoft 365 and Intune.
• VPN and network support experience.
• Financial services experience beneficial but not essential.
• Able to translate technical detail into plain language for non-technical colleagues.
• Organised, proactive, and good at managing competing priorities without dropping the ball.

For further information, please contact the Miller Maxwell team.

Benefits

• 26 days annual leave
• private medical cover
• life insurance
• pension contribution
• 3 days in office required
• Highly competitive bonus scheme