Senior 3rd Line Support Engineer

Maxwell Bond; England; Hybrid; GBP 46,800 - 57,200; Full time

Benefits offered by this job

Hybrid working: 2–3 days per week from home

Career development opportunities

Funded social events

Referral bonuses

Job summary

A leading Managed Service Provider in Central London is seeking a Delivery Team Lead for their Client Services. In this hybrid role, you will tackle complex infrastructure challenges, oversee third-line support, and contribute to high-impact projects. The ideal candidate will have over 4 years in fast-paced IT environments, strong skills in Windows Server, and a passion for mentoring. Competitive compensation and career development opportunities are offered.

Qualifications

• 4–6+ years in MSP or fast-paced IT environment.
• Strong troubleshooting, communication, and client engagement skills.

Responsibilities

• Escalate and resolve complex 3rd-line issues.
• Design, configure, and manage Windows Server and virtualization.
• Oversee networks including DNS, DHCP, and VPNs.

Skills

Windows Server

Active Directory

Group Policy

PowerShell

Veeam Backup & Replication

Intune

MDT

Azure

AWS

Excellent troubleshooting

Job description

Delivery Team Lead- Client Services @ Maxwell Bond® | Strategic Partner in Talent Acquisition

(Infrastructure & Networking)

Central London | Up to £52k | Hybrid

Are you an experienced Third Line Support Engineer looking to take on more complex infrastructure and networking challenges?

We’re working with a leading Managed Service Provider (MSP) based in Central London, supporting hundreds of businesses across the creative and engineering sectors. This is your chance to take ownership of high-impact projects, shape infrastructure strategy, and act as the technical escalation point for a talented engineering team.

Key Responsibilities

• Escalate and resolve complex 3rd-line issues across infrastructure, networking, and cloud.
• Design, configure, and manage Windows Server and virtualization (Hyper‑V/VMware).
• Oversee networks: DNS, DHCP, VLANs, VPNs, routing, and firewalls.
• Implement and maintain enterprise backup and disaster recovery solutions.
• Lead projects: migrations, upgrades, and hybrid deployments.
• Manage Microsoft 365, Azure, and hybrid cloud services.
• Mentor junior engineers to build skills and expertise.

Requirements

• 4–6+ years in MSP or fast‑paced IT environment.
• Strong Windows Server, Active Directory, Group Policy, and PowerShell skills.
• Veeam Backup & Replication expertise; disaster recovery knowledge.
• Experience with Intune, MDT, Lucidlink, Egnyte, Azure, AWS.
• Excellent troubleshooting, communication, and client engagement skills.

What’s in It for You

• Hybrid working: 2–3 days per week from home
• Career development: Tailored professional development with opportunities to progress into lead roles
• Collaborative culture: Work within a technically strong, close‑knit team that values expertise, innovation, and continuous improvement.
• Perks: Funded social events, referral bonuses, and ongoing recognition through quarterly awards.

If you’re a hands‑on IT Support and Infrastructure specialist with a passion for networking, problem‑solving, and delivering excellence in a high‑performance MSP environment — this role offers the scope and responsibility you’ve been looking for.