Technical Support Lawyer - Casualty

Davies; Bolton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading professional services and technology firm seeks a Technical Support Lawyer to manage Multi Track files and mentor a team. This role offers the opportunity to drive technical excellence and build relationships with key insurance clients. Benefits include a competitive salary, private medical insurance, and generous holiday allowance.

Benefits

25 days holiday per year

Family Cover Private Medical Insurance

Cycle to Work Scheme

Employee Resource Groups

Employee Volunteering Programme

Qualifications

• Experience handling EL/PL files up to £100,000.
• Financial Authority of at least £25k.
• Ability to work under pressure with excellent prioritization skills.

Responsibilities

• Manage a caseload of predominantly Multi Track files.
• Supervise and mentor team members to deliver technical excellence.
• Drive financial authority audits and devise strategies for case management.

Skills

Excellent client care skills

Analytical skills

Commercial awareness

Verbal communication

Written communication

Team leadership

Job description

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Technical Support Lawyer - Casualty, Bolton

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Client:

Davies

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2bf8d9b07646

Job Views:

14

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Description

The Keoghs Casualty business unit is seeking to recruit a Technical Support Lawyer (TSL) to join our Fraud Team

The TSL will lead a group of DA handlers or assistants working on fixed fee files. Commercially driving technical excellence across all files.

Key Responsibilities

This diverse role offers an excellent opportunity to train, mentor and develop others. The TSL will be key to driving innovative strategies and embedding KYO practices.
The TSL will also carry their own caseload of predominantly Multi Track files.

The Technical Support Lawyer (TSL) will be responsible for:

• The supervision and development of their aligned handlers and/or assistants and will lead, encourage and mentor them to deliver technical excellence.
• Drive financial authority audits
• Drive technical excellence
• Ensure files are handled in a commercial manner
• Devising strategies on files within sub-team and ensuring they are delivered.
• Supporting the handlers to work economically on cases whilst delivering the best possible outcome for clients.
• Guide their team to be able to identify opportunities for files that are better suited to being handled in our specialist hourly rate teams.
• Embed any KYO strategies.
• From time to time be required to support colleagues in client facing roles such as CAM/DCAM/PPC to support technically on designated clients.
• Be involved in client audit
• Potential for face to face client meetings, training sessions, case surgeries and workshops and client socialising
• Attend internal technical meetings and disseminate information to their team.
• Devise and deliver training bespoke to the needs of their sub team, supported by PDPs

In addition, the TSL will carry their own caseload and be responsible for:

• Building relationships with Keoghs clients - liaising with large insurers
• Manage a mixed caseload of EL/PL predominantly Multi-Track cases.
• Achieve targets in terms of chargeable hours, WIP and the collection of client MI
• The above is not a definitive list of possible work which may be delegated.

Skills, Knowledge and Expertise

• Experience of handling a caseload of EL/PL files up to one hundred thousand pounds.
• Financial Authority of at least £25k
• Positive, confident and enthusiastic.
• Excellent listening, verbal and written communication skills.
• Excellent client care skills and evidence of working to client guidelines.
• Ability to prioritise work, keep to deadlines and work under pressure.
• High level of analytical skills.
• Ability to make decisions and delegate effectively
• Ability to anticipate problems and identify solutions.
• Ability to win the trust and confidence, inspire and motivate
• The ability to demonstrate resilience
• Ability to act as a role model to others
• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Season Ticket Loan*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.