Technical Support- English UK

TalentWorldGroup Plc.; Manchester; Remote; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking multilingual contact center that is reshaping the future of remote work. This dynamic role as a Technical Support Specialist offers the chance to engage with customers, providing first-level support through inbound and outbound services. With a focus on flexibility and long-term collaboration, you will play a vital role in ensuring customer satisfaction while working from the comfort of your home. The company values professionalism and offers opportunities for career development, making it an exciting place for driven professionals. Don't miss out on the chance to be part of this innovative team!

Benefits

100% Remote Work

Flexible, Project-Based Assignments

Long-Term Collaboration Opportunities

Career Development Paths

Gamification Program

Qualifications

• Experience in technical customer service, preferably in electronics or machinery.
• Proficient in Salesforce and standard office software.

Responsibilities

• Manage incoming customer requests via phone and provide technical support.
• Log and classify all customer interactions and analyze call data.

Skills

Technical Customer Service

Communication Skills

Organization Skills

Problem-Solving

Education

Intermediate-level Vocational Training

Tools

Salesforce

Office Software

Broadband Internet

Windows 11

Mac OSX 13

Job description

Get AI-powered advice on this job and more exclusive features.

At TalentWorldGroup, we believe in thinking globally and expecting amazing. As a revolutionary multilingual contact center, we are committed to reinventing professional home-based work and building the workplace of the future. We are a people-first company offering flexible, long-term, and rewarding opportunities for driven professionals.

Position Overview

We are currently seeking experienced, technically skilled professionals to join our remote call center operations. Native-level fluency in English (UK Dialect). This role is part of a premium home-based project, involving first-level support through both inbound and outbound services. You will be the first point of contact for customers seeking assistance with our products, services, or technical issues.

Key Responsibilities

• Respond to and manage incoming customer requests via phone
• Serve as the first and single point of contact for technical inquiries and general support
• Provide fast, prioritized assistance to key customers
• Manage call-back services and follow-up communications
• Log and classify all customer interactions (received, attended, abandoned)
• Analyze call data and report service activity and feedback
• Monitor and control real-time call center operations
• Maintain call history and resolution tracking
• Support documentation management and internal communications
• Coordinate external communications with relevant institutions or partners
  
  
  

Requirements

• Technical Background: Intermediate-level vocational training or previous experience in technical customer service, preferably in electronics, machinery, or industrial sectors
• Software Knowledge: Proficiency in Salesforce and standard office software (spreadsheets, calculation tools)
• Communication & Organization: Strong phone etiquette, accurate documentation, and the ability to work efficiently with discretion
• Professionalism: Familiarity with institutional/business protocol; ability to handle formal communication and administrative tasks
• Language Proficiency: Fluent English (UK dialect).
  
  
  

Required Tools

• Internet: Broadband with wired Ethernet connection
• Hardware:
• Processor: Minimum 1.8GHz (64-bit preferred)
• RAM: 8GB or more
• Storage: Minimum 10GB free
• Screen resolution: 1920x1080 preferred
• Wired USB headset
  
• Operating System:
• Windows 11 or later
• Mac OSX 13 or later
  
  
  

Work Schedule

• 4 to 5 hours per day- Also the possibility of full time
• Between 09:00 to 18:00 CEST
• Monday to Friday
  
  
  

What We Offer

• 100% Remote Work
• Flexible, Project-Based Assignments
• Long-Term Collaboration Opportunities
• Career Development Paths
• Gamification Program (Earn bonuses, paid holiday hours)
  
  
  

Join Us

If you're tech-savvy, organized, and passionate about customer service, this is your chance to join a dynamic team building the future of remote work. Apply now and help us deliver amazing service across the globe.

Application Deadline: 05/12/2025

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Outsourcing/Offshoring

Referrals increase your chances of interviewing at TalentWorldGroup Plc. by 2x

Sign in to set job alerts for “Technical Support Specialist” roles.

Manchester, England, United Kingdom 4 days ago

Linux Desktop Support Associate (London UK office)

Manchester, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.