Technical Support- English UK

TN United Kingdom; Manchester; Remote; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking experienced technical support professionals for a remote call center role. This position offers the chance to provide first-level support to customers, ensuring they receive the assistance they need with products and services. You will be the first point of contact, managing inquiries and providing prioritized assistance. Join a forward-thinking team that values flexibility and a people-first approach, where your contributions will help shape the future of remote work. If you are tech-savvy and passionate about customer service, this is the perfect opportunity for you.

Benefits

100% Remote Work

Flexible, Project-Based Assignments

Gamification Program

Qualifications

• Experience in technical customer service, preferably in electronics or machinery.
• Proficiency in Salesforce and standard office software.

Responsibilities

• Respond to and manage incoming customer requests via phone.
• Log and classify all customer interactions and analyze call data.

Skills

Technical Customer Service

Communication Skills

Organizational Skills

Problem Solving

Education

Intermediate-level Vocational Training

Tools

Salesforce

Windows 11

Mac OSX 13

Broadband Internet

Job description

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Technical Support- English UK, Manchester

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Client:

TalentWorldGroup

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

744e000e29bb

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

At TalentWorldGroup, we believe in thinking globally and expecting amazing. As a revolutionary multilingual contact center, we are committed to reinventing professional home-based work and building the workplace of the future. We are a people-first company offering flexible, long-term, and rewarding opportunities for driven professionals.

Position Overview
We are currently seeking experienced, technically skilled professionals to join our remote call center operations. Native-level fluency in English (UK Dialect). This role is part of a premium home-based project, involving first-level support through both inbound and outbound services. You will be the first point of contact for customers seeking assistance with our products, services, or technical issues.

Key Responsibilities

• Respond to and manage incoming customer requests via phone
• Serve as the first and single point of contact for technical inquiries and general support
• Provide fast, prioritized assistance to key customers
• Manage call-back services and follow-up communications
• Log and classify all customer interactions (received, attended, abandoned)
• Analyze call data and report service activity and feedback
• Monitor and control real-time call center operations
• Maintain call history and resolution tracking
• Support documentation management and internal communications
• Coordinate external communications with relevant institutions or partners

Requirements

• Technical Background: Intermediate-level vocational training or previous experience in technical customer service, preferably in electronics, machinery, or industrial sectors
• Software Knowledge: Proficiency in Salesforce and standard office software (spreadsheets, calculation tools)
• Communication & Organization: Strong phone etiquette, accurate documentation, and the ability to work efficiently with discretion
• Professionalism: Familiarity with institutional/business protocol; ability to handle formal communication and administrative tasks

Required Tools

• Internet: Broadband with wired Ethernet connection
• RAM: 8GB or more
• Screen resolution: 1920x1080 preferred
• Wired USB headset
• Operating System:
  • Windows 11 or later
  • Mac OSX 13 or later

Work Schedule

• 4 to 5 hours per day- Also the possibility of full time
• Between 09:00 to 18:00 CEST
• Monday to Friday

What We Offer

• 100% Remote Work
• Flexible, Project-Based Assignments
• Gamification Program (Earn bonuses, paid holiday hours)

Join Us
If you're tech-savvy, organized, and passionate about customer service, this is your chance to join a dynamic team building the future of remote work. Apply now and help us deliver amazing service across the globe.