Technical Support Engineer - Stamford, UK

Avtron Power Solutions, LLC.; Stamford; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

28 days holiday + Bank Holidays

Holiday buying scheme up to 5 days

Employee Assistance Programme

Employee Discounts Programme

38 hour week over 4.5 days

Overtime

Job summary

Avtron Power Solutions, LLC. is seeking a Technical Support Engineer for our Stamford, UK operations. You will provide direct customer and technical support for Load bank and Dynamometer products via phone, email, remote connections or on-site visits.

The role includes warranty handling, electro-mechanical repair, and global commissioning and maintenance. The ideal candidate has ONC or equivalent Electrical Engineering qualification, 5+ years in a service role with travel, and formal

Qualifications

• Minimum ONC or equivalent Electrical Engineering.
• 5+ years’ experience in a service role including worldwide travel is desirable.
• Preferably undergone formal training, such as a structured apprenticeship.

Responsibilities

• Provide direct customer and technical support for Load bank and Dynamometer products via telephone, email, remote connection or on site.
• Ensure warranty claims are dealt with in a timely manner and to the satisfaction of both the customer and the company.
• Electro and mechanical repair and testing of systems down to component level.
• Commissioning, testing, training, and routine planned maintenance at customer sites worldwide.
• Produce Risk Assessment and Method Statement documentation and ensure these are followed and evaluated where necessary to maintain safe practices.
• Ensure response and resolution dates are met per quality systems and SLA’s.
• Generate reports, commissioning documents, fault analysis and certification following repairs and maintenance work.
• Log service call details, fault codes and resolutions in SAP B1.
• Contribute and prepare service/warranty trend analysis.
• Liaise with Sales to prepare service quotations.
• Coordinate with Design, Production and Sales to improve products and identify future opportunities.
• Adhere to Health & Safety, Environmental, Quality and Trade Compliance procedures.

Skills

Proven track record in industrial tech

Strong communication

IT skills (MS Office, SAP)

Valid passport & UK driving license

Education

ONC or equivalent Electrical Engineering

Tools

SAP B1

Job description

Technical Support Engineer - Stamford, UK

Salary: Minimum £40,000 depending on experience

Benefits:

• 28 days holiday+ Bank Holidays
• Holiday buying scheme up to 5 additional days
• Employee Assistance Programme
• Employee Discounts Programme
• 38 hour working week over 4.5 days
• Overtime

BACKGROUND TO THE COMPANY

Avtron is the global leader is power test equipment and specialises in the manufacture of Dynamometers and Load Banks. We are experienced in working with, and satisfying, multi-national organizations, utilities, and government departments, as well as specialist companies involved in mission critical, OEM, service, plant hire and power generation. Customer service always takes top priority. We are always available to talk to our customers, sharing our experience on all aspects of testing and test equipment, both before delivery and at any time in the years to follow. There are no limits, and no detail is too small to warrant our interest and help. Our own purpose-built factory is well equipped with modern computer-aided design and manufacturing facilities. We are enthusiastic, highly skilled and have in place the necessary management and ISO9001 quality systems to ensure that we meet our customers' needs, right first time, on time, every time.

Main Purpose of the Job

Working with the Technical Support team to ensure customers enjoy the highest level of support and service throughout the lifetime of their product.

Key Responsibilities

Providing direct customer and technical support for all Load bank and Dynamometer products supplied through the Avtron facility. Support is provided by telephone, email, remote connection or on site, dependent on each individual case.

• Ensure that warranty claims are dealt with in a timely manner and to the satisfaction of both the customer and the company.
• Electro and mechanical repair and testing of systems down to component level.

• Commissioning, testing, training, and routine planned maintenance at customer sites worldwide. Travel will often be at short notice, generally for periods no longer than one week however flexibility around longer durations and weekend working are required.

• Produce Risk Assessment and Method Statement documentation and ensure these are followed and evaluated where necessary to maintain the safest working practices at all times.
• Ensure response and resolution dates are met in accordance with the Company’s quality systems and agreed SLA’s.
• Generate reports, commissioning documents, fault analysis and certification following repairs and maintenance work.
• Use SAP B1 system to log service call details, fault codes and resolutions from initial contact to final resolution.
• Contribute and prepare service/warranty trend analysis.
• Liaise with Sales department for preparing all necessary service quotations.
• Liaise with Design, Production and Sales departments to aid in the continuous improvement of products and inform where future sales opportunities may be present.
• Ensure all Statutory and Corporate Health and Safety, Environmental, Quality System and International Trade Compliance procedures are followed, and requirements are met.
• Maintain Company standards, behaving in an ethical and professional manner in all business activities.

Qualifications

• Minimum ONC or equivalent Electrical Engineering.
• 5+ years’ experience in a service role including worldwide travel is desirable but not a requirement
• Preferably undergone formal training, such as a structured apprenticeship

Proven Skills

• Proven track record in the support and repair of industrial control systems
• Solid organizational and interpersonal skills.
• Excellent writing, communication, and presentational skills
• IT skills including MS Office and SAP or equivalent.
• Valid passport and Full UK Driving License

General Statement

The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside an employee’s normal line of work.