Customer Support Engineer - Test Systems

Matchtech Group; Cheltenham; On-site; GBP 42,000 - 56,000; Full time

Job summary

Matchtech Group is seeking a practical and customer-focused Customer Support Engineer - Test Systems to support a major aerospace customer site near Cheltenham. The role involves hands-on technical support for automated test systems, fault diagnosis, and ongoing service improvement.

You will travel occasionally within the UK and Europe, build strong relationships with engineering and operations teams, and contribute to improvements in reliability and performance.

Qualifications

• HNC, HND or equivalent qualification in Electrical, Electronic or related Engineering, or equivalent practical experience
• Experience fault-finding electrical or electronic systems to module level
• Strong practical wiring, crimping, terminating and soldering skills
• Experience with automated test systems and diagnostic processes
• Ability to read electrical schematics and wiring diagrams
• Excellent communication and problem-solving abilities

Responsibilities

• Act as the primary day-to-day technical representative at the customer site
• Provide first-line support for automated test systems and associated electrical and electronic equipment
• Investigate faults and performance issues, escalating complex matters as needed
• Diagnose faults to module level and perform component-level investigations
• Carry out wiring, looming, crimping, terminating, soldering and rework
• Interpret electrical schematics, system diagrams and drawings
• Use test equipment (DMMs, oscilloscopes, LCR meters) for diagnosis and calibration
• Undertake basic mechanical modifications and fabrication work
• Build effective relationships with engineering, production, maintenance and operations teams
• Identify recurring faults and recommend improvements for reliability and performance

Skills

Customer support

Fault-finding

Wiring & soldering

Problem solving

Relationship building

Education

HNC/HND or equivalent in Electrical/Electronic Engineering

Tools

Digital multimeters

Oscilloscopes

LCR meters

IPC-WHMA-A-620 certification

Job description

Our client, an international engineering and technology organisation within the aerospace sector, is seeking a practical and customer-focused Customer Support Engineer - Test Systems to support a major customer site near Cheltenham. This permanent role involves hands‑on technical support for automated test systems, fault diagnosis, equipment modification and ongoing service improvement, with occasional travel to UK and European locations.

Key Responsibilities:

• Act as the primary day-to-day technical representative at the customer site
• Provide first-line support for automated test systems and associated electrical and electronic equipment
• Investigate faults, performance issues and operational challenges, escalating complex matters where specialist support is required
• Diagnose electrical and electronic faults to module level, with component-level investigation where appropriate
• Carry out wiring, looming, crimping, terminating, soldering, repair and rework activities
• Interpret electrical schematics, wiring schedules, system diagrams and engineering drawings
• Use test equipment such as digital multimeters, oscilloscopes and LCR meters to support diagnosis and calibration
• Undertake basic mechanical modifications and fabrication work, including panel modifications and equipment repairs
• Build effective relationships with engineering, production, maintenance and operational teams
• Identify recurring faults and recommend improvements to equipment reliability, maintainability and performance

Job Requirements:

• HNC, HND or equivalent qualification in Electrical, Electronic or related Engineering, or equivalent practical experience
• Experience supporting, maintaining, manufacturing or modifying complex electrical and electronic equipment
• Experience fault-finding electrical or electronic systems to module level
• Strong practical skills in wiring, crimping, terminating and soldering
• Understanding of test, calibration and diagnostic processes
• Ability to read and interpret engineering drawings, electrical schematics and wiring diagrams
• Good mechanical skills relating to equipment modification and repair
• Knowledge of automated test systems and experience interpreting automated test results would be advantageous
• Experience in aerospace, defence, manufacturing, test engineering, control systems, power electronics, instrumentation, RF or communications systems would be beneficial
• Excellent communication, relationship-building and problem-solving skills, with the confidence to work independently in a customer environment

Desirable Skills:

• Component-level diagnostic capability
• Experience working to recognised wiring and workmanship standards
• IPC-WHMA-A-620 certification
• Understanding of equipment reliability, root-cause investigation and continuous improvement
• Willingness to undertake occasional UK and European travel

Benefits:

• Permanent position based primarily at a customer site near Cheltenham
• Opportunity to become a trusted technical partner within a major aerospace environment
• Varied hands‑on work across test systems, diagnostics, maintenance and equipment improvement
• Exposure to specialist engineering teams and international customer operations
• Opportunities to contribute to technical development, knowledge sharing and continuous improvement

This is an excellent opportunity for a technically capable Customer Support Engineer to develop strong customer relationships while supporting complex aerospace test systems. If you are practical, solutions-focused and confident working across electrical, electronic and test engineering environments.