Technical Support Engineer - Spatial AI & Robotics (Hybrid)

Energy Jobline ZR; Oxford; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Equity option

Hybrid work

Job summary

Energy Jobline ZR in Oxford is seeking a Technical Support Engineer to bridge the engineering team and customers, ensuring reliable software releases and smooth deployments across edge hardware and cloud platforms.

You will diagnose complex issues, write robust test plans, and support OTA deployments, while collaborating with product and engineering teams to improve the next generation of Spatial AI solutions for construction and geospatial sectors.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering or related field (or equivalent).
• About 2+ years in technical support, QA or test engineering.
• Strong Linux/Ubuntu command-line experience.
• Python and Bash scripting proficiency.
• Experience with Docker and containerised environments.
• Familiarity with ROS/ROS2 and debugging nodes.
• Git and modern CI/CD pipelines (GitHub Actions/GitLab CI).
• Debian/apt package management understanding.
• Excellent written and verbal communication skills.
• Comfortable explaining technical concepts to non-technical users.

Responsibilities

• Act as the primary technical support contact for customers deploying the company's technology.
• Diagnose, troubleshoot and resolve hardware and software issues.
• Document technical solutions and convert feedback into development tasks.
• Design, develop and execute comprehensive test plans across software, hardware and cloud platforms.
• Carry out regression, integration and end-to-end testing.
• Validate cloud portal functionality and secure API communications.
• Own the software release process, including testing, version control and deployment.
• Work closely with engineering teams to ensure successful releases.
• Support over-the-air (OTA) software deployments to field devices.

Skills

Linux

Python

Bash

Docker

ROS/ROS2

Git

CI/CD

apt/debian

Communication

Customer support

Education

Bachelor's degree in CS/SE

Tools

Docker

Git

ROS

ROS2

NVIDIA Jetson

AWS

React

Node.js

Job description

Energy Jobline ZR in Oxford is seeking a Technical Support Engineer to bridge the engineering team and customers, ensuring reliable software releases and smooth deployments across edge hardware and cloud platforms.

You will diagnose complex issues, write robust test plans, and support OTA deployments, while collaborating with product and engineering teams to improve the next generation of Spatial AI solutions for construction and geospatial sectors.