Technical Support Engineer (Previous Relevant Experince is Required)

ZipRecruiter; Warwick; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company is seeking a Technical Support Engineer to enhance its critical infrastructure services across the UK. The role offers opportunities to grow technical skills through a dynamic environment, emphasizing teamwork, problem-solving, and support for a national network. Candidates should have relevant IT education and certifications, and the company values diversity and inclusion in its workforce.

Benefits

34 days holiday with options to buy/sell days

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Ideal for an organized, proactive, and diligent 1st Line Support Engineer.
• Eager to grow in IT support, enjoy problem-solving.
• Requires adaptability and strong communication skills.

Responsibilities

• Configure and replace datacentre equipment like Cisco switches.
• Provide on-site and on-call support for TPCMS.
• Monitor availability, performance, and security of TPCMS.

Skills

Knowledge of McAfee SIEM Security

Strong communication skills

Ability to problem-solve

Education

Further education in IT/ICT

Tools

Vendor certifications in VMware

Vendor certifications in Cisco LAN/WAN

Vendor certifications in Juniper

Job description

Job Description: Technical Support Engineer

Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

What you’ll do:

• Configure and replace datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts while maintaining system operation.
• Provide on-site and on-call support for TPCMS, with the ability to travel throughout the UK.
• Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
• Address TPCMS issues by resolving them or assigning to internal staff or external providers for resolution.
• Engage with the System Management Team to support continuous improvement of TPCMS and customer service.
• Ensure all Service Level Agreement targets are exceeded.
• Support the transition of the TPCMS service by assisting in development and training of individuals.

Who you are:

This role is ideal for an organized, proactive, and diligent 1st Line Support Engineer. It's a great opportunity for someone eager to grow in IT support, enjoy problem-solving, and thrive in a team environment. Given the 12-hour shift rotation and fast-paced team, adaptability and strong communication skills are essential. This role suits someone looking to develop technical skills while contributing to team success.

Key Requirements:

• Vendor certifications in VMware, MS Windows System Support, Cisco LAN/WAN, Juniper, IP Trade are beneficial.
• Knowledge of McAfee SIEM Security (Security Information and Event Management).
• Further education in IT/ICT.

What we offer:

A career at Telent offers opportunities across sectors, roles, technologies, and clients to develop skills and make an impact. We are committed to an inclusive culture that values diversity and ideas, enabling everyone to thrive at work.

The additional benefits include:

• 34 days holiday (including public holidays) with options to buy or sell days, or 26 days with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We foster an environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.

#LI-Onsite

#TJ-ONSITE

About Us

About Telent

Telent is a leading technology company specializing in design, support, and maintenance of mission-critical communications and technology, supporting the UK’s digital infrastructure. We aim to connect communities using innovative technology, with over 3,000 dedicated employees committed to excellence.

Brilliance brought together.

Our values include:

Be Inclusive, Take Responsibility, Collaborate, Be Customer-focused