Technical Support Engineer (Previous Relevant Experince is Required)

Telent; Warwick; On-site; GBP 30,000 - 40,000; Full time

Job summary

Telent is seeking a Technical Support Engineer to join their team. This role involves configuring and managing datacentre equipment, providing 24x7 support for critical systems. Ideal candidates are organized, proactive, and eager to develop in a fast-paced team environment while ensuring high standards of service are maintained.

Benefits

34 days holiday including public holidays

Company pension scheme

Occupational health support

Discounts through Telent Reward scheme

Qualifications

• Organized, proactive, and diligent 1st Line Support Engineer.
• Enjoys problem-solving and thrives in a team environment.
• Adaptability and strong communication skills are essential.

Responsibilities

• Configure and replace datacentre equipment such as Cisco and Juniper firewalls.
• Provide both on-site and on-call support for TPCMS.
• Proactively monitor the availability and performance of TPCMS.

Skills

Problem-Solving

Communication

Education

Further education in IT / ICT

Tools

McAfee SIEM Security

Job description

Technical Support Engineer

Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

What you'll do:

• Configure and replace datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts while maintaining system operation.
• Provide both on-site and on-call support for TPCMS with the ability to travel throughout the UK.
• Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
• Address TPCMS issues by resolving them or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) for resolution.
• Engage proactively with all members of the System Management Team to support continuous improvement for TPCMS and the service provided to customers.
• Ensure all Service Level Agreement targets are exceeded.
• Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals.

Who you are:

This role is ideal for an organized, proactive, and diligent 1st Line Support Engineer. It's a great opportunity for someone looking to grow in IT support! The role suits someone who enjoys problem-solving and thrives in a team environment. Given the 12-hour shift rotation and the fast-paced nature of the team, adaptability and strong communication skills are essential. It’s perfect for someone eager to develop technical skills while contributing to team success.

Key Requirements:

• Vendor certifications such as VMware, MS Windows System Support, Cisco (LAN/WAN), Juniper, IP Trade are beneficial.
• Knowledge of McAfee SIEM Security - Security Information Events Management.
• Further education in IT / ICT.

What we offer:

A career at Telent offers opportunities across sectors, roles, technologies, and clients to develop and learn new skills. We are committed to an inclusive culture that values diversity and inclusion, allowing everyone to be themselves and thrive at work.

The benefits include:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We foster an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves, and are empowered to reach their full potential. Our teams reflect the diverse backgrounds of the communities we serve.

About Telent:

Telent is a leading technology company specializing in design, build, support, and maintenance, with decades of experience in mission-critical communications and technology for the UK's digital infrastructure. Our work helps connect communities using the best technology and innovation. Join us to make a real impact and fulfill your potential as part of a dedicated team of over 3,000 professionals.

Brilliance brought together.

Our values and behaviors include:

Be Inclusive, Take Responsibility, Collaborate, Be Customer-focused.