Infrastructure Support Technician (Previous Relevant Experince is Required)

ZipRecruiter; Warwick; On-site; GBP 30,000 - 45,000; Full time

Job summary

Telent is seeking a Technical Support Engineer to join their team in Warwick. This role involves configuring datacentre equipment, providing 24/7 support, and ensuring the security of critical infrastructure. Ideal candidates will have a background in IT/ICT and a proactive approach to problem-solving, along with vendor certifications in relevant technologies. An inclusive culture and opportunities for development are key aspects of working with Telent, where you can make a real impact.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, restaurants, and shopping

Qualifications

• Organized, proactive, and diligent 1st Line Support Engineer.
• Vendor certifications are beneficial.
• Enjoy problem-solving and work well in a team.

Responsibilities

• Configure and replace datacentre equipment.
• Provide on-site and on-call support.
• Monitor the performance and security of TPCMS.

Skills

Problem-solving

Communication

Adaptability

Education

Further education in IT/ICT

Tools

VMware

MS Windows System Support

Cisco (LAN/WAN)

Juniper

McAfee SIEM

Job description

Job Description: Technical Support Engineer

Our Technology Teams at Telent are committed and enterprising. You must be proactive when bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to innovate and develop networks and systems for millions. The work is complex, but the reward is great — our work makes an impact! Help build and maintain the nation's critical infrastructure, ensuring connectivity and protection 24/7.

What you’ll do:

• Configure and replace datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts, while maintaining system operation.
• Provide on-site and on-call support for TPCMS, with the ability to travel throughout the UK.
• Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
• Resolve TPCMS issues directly or by assigning to internal staff or external providers.
• Engage with the System Management Team to support continuous improvement of TPCMS and customer service.
• Ensure all Service Level Agreement targets are exceeded.
• Support the transition of the TPCMS service to other parties by aiding development and training.

Who you are:

This role is ideal for an organized, proactive, and diligent 1st Line Support Engineer. It’s a great opportunity for someone eager to grow in IT support, enjoy problem-solving, and work well in a team. Given the 12-hour shift rotation and fast-paced environment, adaptability and strong communication skills are essential. This role suits someone looking to develop technical skills and contribute to team success.

Key Requirements:

• Vendor certifications in VMware, MS Windows System Support, Cisco (LAN/WAN), Juniper, IP Trade are beneficial.
• Knowledge of McAfee SIEM (Security Information and Events Management).
• Further education in IT/ICT.

What we offer:

A career at Telent offers opportunities across sectors, roles, technologies, and clients to develop, learn, and make an impact. We foster an inclusive culture that values diversity and ideas, supporting everyone to thrive at work.

The additional benefits include:

• 34 days holiday (including public holidays) with options to buy or sell days, or 26 days with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts on cinema, restaurants, and shopping via Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to creating an environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.

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#TJ-ONSITE

About Telent

Telent is a leading technology company specializing in designing, building, supporting, and maintaining mission-critical communications and technology infrastructure across the UK. Our work helps connect communities using innovative technology. Join us to make a real impact and fulfill your potential as part of a dedicated team of over 3,000 professionals.

Our Values:

Be Inclusive, Take Responsibility, Collaborate, Be Customer-focused