Technical Support Engineer - PLC/SCADA & Industrial Systems

Facultatieve Technologies; Leeds; On-site; GBP 32,000 - 54,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Health wellbeing scheme

Dental & health plan

On-site parking

Birthday day off

Job summary

Facultatieve Technologies, based in Leeds, is seeking a Technical Support Engineer to diagnose faults, assist field engineers and provide remote support to ensure safe, reliable operation of cremation and incineration equipment.

You will work with PLC-controlled systems, Mitsubishi PLCs, SCADA and ISO 9001 procedures, while contributing to knowledge base and continuous improvement initiatives.

Qualifications

• Electrical engineering qualification to a minimum of NVQ Level 3 Advanced Apprenticeship (or equivalent).
• Proven experience working within a technical, electrical, or industrial manufacturing environment.
• Experience supporting PLC-controlled equipment and industrial control systems.
• Full, clean UK driving licence.
• Mechanical engineering knowledge or experience.
• Experience working within the cremation, incineration, or thermal processing industry.
• Experience with gas and/or oil-fired burner systems.
• Familiarity with Mitsubishi PLCs (Q Series, FX Series) and GX Developer/GX Works software.
• Working knowledge of SCADA systems.
• Understanding of ISO 9001 Quality Management Systems and associated procedures.

Responsibilities

• Take ownership of customer issues from initial report through to resolution, ensuring timely updates and effective communication throughout.
• Research, diagnose, troubleshoot, and identify effective solutions to resolve technical and system issues.
• Follow established procedures to elevate unresolved or complex issues to the appropriate internal teams.
• Accurately log, update, and maintain records of customer and employee queries using JITBIT and NetSuite.
• Work closely with field engineers to provide technical support and assist with the investigation and resolution of on-site issues.
• Ask targeted questions to quickly identify the root cause of customer issues.
• Provide remote technical support via telephone, email, or other communication channels, guiding customers through diagnostic and fault-finding procedures where appropriate.
• Prioritise and manage multiple technical support cases simultaneously, ensuring customer expectations and business priorities are met.
• Develop and maintain technical documentation, including procedures, manuals, technical notes, and knowledge base articles.
• Configure, program and test PCs for contract and spares department requirements, ensuring correct system setup and adherence to delivery schedules and deadlines.
• Work collaboratively with management and colleagues to identify, implement, and drive continuous improvement initiatives that enhance product reliability, customer satisfaction, and operational efficiency.
• Build and maintain effective working relationships with customers, engineers, suppliers, subcontractors, and internal departments.
• Liaise with suppliers and third parties during the investigation and resolution of technical issues.
• Ensure all work is carried out in accordance with company policies, safety procedures, quality standards, and relevant legislation.
• Support the continuous improvement of product reliability by identifying recurring issues and contributing to root cause analysis and corrective actions.
• Provide technical feedback to Engineering and Product Development teams to support product improvements, reliability and future design enhancements.

Skills

PLC experience

Electrical engineering

Mechanical knowledge

SCADA familiarity

ISO 9001 awareness

Driving licence

Education

NVQ Level 3 Advanced Apprenticeship or equivalent

Tools

GX Developer

GX Works

Job description

Facultatieve Technologies, based in Leeds, is seeking a Technical Support Engineer to diagnose faults, assist field engineers and provide remote support to ensure safe, reliable operation of cremation and incineration equipment.

You will work with PLC-controlled systems, Mitsubishi PLCs, SCADA and ISO 9001 procedures, while contributing to knowledge base and continuous improvement initiatives.