Technical Support Engineer – Network & IT

Holt Executive Ltd; Yate Rocks; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a dynamic Global Support Centre team as a 2nd-line support specialist, providing vital support across satellite and networking solutions. This permanent, full-time role allows you to delve into technical support for global clients, with opportunities for growth, learning, and travel. A competitive salary and benefits package accompany this rewarding position.

Benefits

Competitive salary + annual bonus

Pension scheme matched up to 7.5%

25 days holiday + bank holidays

Free on-site parking

Opportunities for global travel and technical training

Qualifications

• Experience in NOC, technical support, networks, or IT/satellite engineering.
• Desirable: knowledge in VSAT or satellite; CCNA/JNCIA-level IP understanding.

Responsibilities

• Provide 2nd-line support across satellite, network, and IT infrastructure.
• Monitor global networks and resolve alerts in line with SLAs.
• Deliver IP, RF, and routing troubleshooting for remote and fixed networks.

Skills

Technical support

Communication

Customer service

Self-management

Prioritization

Job description

Are you passionate about troubleshooting complex technical systems and delivering top-tier customer support? Join a dynamic Global Support Centre team providing mission-critical satellite, networking, and IT solutions to clients worldwide. This is a varied and engaging role offering deep exposure across VSAT, firewalls, RF, and virtualised networks.

Your Key Responsibilities:

• Provide 2nd-line support across satellite, network, and IT infrastructure
• Monitor global networks and resolve alerts in line with SLAs
• Deliver IP, RF, and routing troubleshooting for remote and fixed networks
• Maintain and improve internal IT systems, including hosting and security infrastructure
• Support corporate users and participate in on-call rota for emergency coverage

We’re Looking For:

• Experience in NOC, technical support, networks, or IT/satellite engineering
• Strong communication and customer service skills
• Ability to self-manage, stay calm under pressure, and prioritise tasks
• Desirable: VSAT or satellite knowledge, CCNA/JNCIA-level IP understanding

What’s On Offer:

• Permanent, full-time position based from Cornwall
• Competitive salary + annual bonus (based on company and personal performance)
• Pension scheme matched up to 7.5%
• 25 days holiday + bank holidays
• Free on-site parking
• Opportunities for global travel and technical training

A great role for someone ready to learn, grow, and work on real-world systems supporting global clients.