Technical Support Engineer – M/E/Controls

Aspire Defence Services Limited; Tidworth; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days annual leave

Pension Plan: matched up to 6%

Life assurance and personal accident

Employee Benefits Portal

Reward and Recognition

Employee Assistance Program

Job summary

Aspire Defence Services Limited in Tidworth is seeking a Technical Support Engineer – M/E/Controls to join our on-site team. You will provide second-line engineering support for building services, focusing on HVAC and control systems, and lead on gas system issues.

You will review BMS alarms, support maintenance engineers with fault finding, and help reduce plant downtime through technical guidance and reporting.

Qualifications

• HVAC and hot water systems knowledge required.
• Ability to interpret system schematic drawings.
• Experience supporting maintenance operations and troubleshooting complex building services systems.

Responsibilities

• Provide 2nd line engineering and controls expertise to troubleshoot building services.
• Lead on gas system issues, providing advice and direction.
• Review and respond to BMS alarms, resolving issues remotely where possible and raising work tasks when required.
• Support maintenance engineers with advanced fault finding and develop team capability in BMS and controls systems.
• Provide technical information and guidance to maintenance teams to support effective service delivery.
• Identify improvements that reduce plant failures, customer calls and operational risk.
• Provide regular reporting on alarm management and system performance.
• Escalate lifecycle replacement requirements through the risk escalation process with supporting technical justification.
• Review subcontractor quotations for BMS and control system works and undertake suitable technical tasks.

Skills

HVAC knowledge

Diagnostics

Analytical thinking

MS Word & Excel

Communication

Education

BTEC Level 3 or equivalent

Tools

BMS controls

Job description

Join our Team as a Technical Support Engineer – M/E/Controls at Aspire Defence Services Limited

Key Information

Salary: Up to £50,400, plus company vehicle, tools provided, uniform etc

Hours: 37.5 hours per week, Monday to Friday

Location: Tidworth

Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven Technical Support Engineer – M/E/Controls to be part of our exciting journey.

What We Offer

• Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday
• Pension Plan: Contributory Company Pension Plan matched up to 6%
• Insurance: Individual life assurance and personal accident cover
• Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets
• Reward and Recognition: Celebrate outstanding achievements
• Employee Assistance Program: Funded program with onsite mental health first aiders

Your Role

• Provide 2nd line engineering and controls expertise to support troubleshooting of building services plant, equipment and control systems.
• Lead primarily on gas system related issues, providing advice and direction.
• Review and respond to BMS alarms, resolving issues remotely where possible and raising work tasks when required.
• Support maintenance engineers with advanced fault finding and develop team capability in BMS and controls systems.
• Provide technical information and guidance to maintenance teams to support effective service delivery.
• Identify improvements that reduce plant failures, customer calls and operational risk.
• Provide regular reporting on alarm management and system performance.
• Escalate lifecycle replacement requirements through the risk escalation process with supporting technical justification.
• Review subcontractor quotations for BMS and control system works and undertake suitable technical tasks.

What We're Looking For

• Qualifications: BTEC Level 3, trade apprenticeship or equivalent qualification in gas, mechanical or electrical engineering, or relevant job-related experience.
• Experience: Strong knowledge of HVAC, heating and hot water systems, with the ability to interpret system schematic drawings. Experience supporting maintenance operations and troubleshooting complex building services systems is essential.
• Skills: Excellent diagnostic, analytical and problem-solving skills with a logical approach to fault finding. Strong communication skills, effective workload prioritisation and excellent Microsoft Word and Excel knowledge are required.

Additional Information

• The Garrisons are tobacco-free working environments.
• Security clearance is required prior to starting with us.
• We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.
• Please note, this vacancy may close early if we receive a high volume of applications.