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Technical Support Engineer (Italian Speaking)

Storagepipe, a THRIVE Company

London

On-site

GBP 60,000 - 80,000

Full time

7 days ago

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Job summary

An innovative technology solutions provider is seeking a Technical Support Engineer who is fluent in Italian. This role offers a unique opportunity to engage in diverse computing environments and provide exceptional IT support. You'll work both independently and collaboratively with a talented team, ensuring client satisfaction through effective problem-solving and communication. With a focus on growth and skill development, this position is ideal for those looking to advance their careers in a dynamic and supportive environment. Join a company that values hard work and offers opportunities for professional development.

Qualifications

2-4+ years of desktop support experience required.
Fluent in Italian with excellent communication skills.
Must be able to work effectively in a team environment.

Responsibilities

Provide remote client support and troubleshoot diverse computing environments.
Analyze and document client/server network environments for quick resolution.
Monitor service tickets and communicate troubleshooting steps clearly.

Skills

Problem Solving

Customer Service

Communication Skills

Technical Proficiency

Team Collaboration

Education

Bachelor’s Degree

Technical Degree

Tools

Microsoft Office

Windows OS

Active Directory

VMWare

Technical Support Engineer (Italian Speaking)

1 week ago Be among the first 25 applicants

About Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview

The Tier 1/2 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.

Responsibilities

Ability to handle diverse computing environments in a wide cross section of business clients
Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
Sets client expectations appropriately throughout the troubleshooting process
Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
Monitor the Remote Service Center (RSC) Service Board for newly created service tickets

Prioritize tickets created
Follow Thrives’ best practices for escalating tickets to Tier 2 engineers

Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
Demonstrate the correct level of urgency while resolving client incidents
Resolution of incidents/requests related to, but not limited to the following:

Mail Application/Office 365 issues
Client/Server Connectivity issues (per SOP)
Time Sensitive and VIP Workstation incidents
File Restores
Remote Access incidents (Citrix and Terminal Services)
Password Resets
Networked Printer Issues

Requirements

Bachelor’s Degree, Technical Degree or equivalent work experience
Excellent problem solver; able to prioritize and coordinate between tasks
Fluent Italian Speaker
2-4+ years desktop support experience
Knowledge of mobile device configurations and troubleshooting
Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
Experience troubleshooting workstation hardware issues
Knowledge and experience with Active Directory
Ability to articulate technical information and convey to non-technical people
Passionate about delivering excellent customer service
Must be able to work effectively in a team environment as well as alone
Excellent written and oral communication skills
Willingness to travel if needed to clients in the Greater Boston area

Other Preferred Technical Knowledge

In depth knowledge of Windows OS (7, 8.1, 10, etc.)
Experience with Windows Server
Experience with monitoring and remote management tools
Experience with Apple OS
Experience with VMWare

Preferred Certification

CompTIA Net +
Microsoft: MCP/MCITP/MCSA

Based x2 per week from London office, must speak Italian

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
IT Services and IT Consulting

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