Technical Support Engineer II (Onsite 2 days a week)

Eyelit Technologies; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading software solutions company in the UK is seeking a Technical Support Engineer II to support its MES-M product line. You will be responsible for providing customer support, maintaining software, and enhancing customer satisfaction. The ideal candidate has knowledge in object-oriented programming languages, SQL, and strong problem-solving skills. This role offers competitive compensation and great benefits including health insurance and a generous leave policy.

Benefits

Competitive compensation

Health Insurance for Employee; 100% employer paid

25 days annual leave

5% employer pension contribution

Learning and Development opportunities

Qualifications

• Basic understanding of fundamental programming concepts.
• Knowledge or relevant experience in an Object-Oriented Programming language.
• Some understanding of back-end/full stack development.

Responsibilities

• Support and maintain existing software and customer solutions.
• Specify, develop, and test interfaces to third party systems.
• Provide first and second line support to customers.
• Design, implement, and debug database queries.

Skills

Hands-on experience with OOP

Passion for programming

Technical problem-solving skills

Ability to analyse and interpret codes

Software support experience

Security clearance (if appointed)

Education

2-4 years experience

Knowledge of SQL or Oracle databases

Knowledge of Linux and Windows OS

Tools

C# (preferred)

Java

Python

Job description

We are seeking a Technical Support Engineer II (TSE II) to support our MES-M product line. As part of our Professional Services Team, you will play a crucial role in delivering key performance metrics for the Professional Services Team.

The Technical Support Engineer II will be the face of business for all customers implementing MES-M software. You will have direct impact on customer satisfaction (measured by CSAT and quarterly business reviews), value realization, and contract renewals. To set you up for success, this position requires you to have:

• Hands-on experience with OOP
• Passion for programming
• Technical problem-solving skills
• The ability to analyse and interpret codes
• Software support experience
• Security clearance will be required (if appointed)

What you will be doing:

• Support and maintain existing software and customer solutions - working to maintain target ticket backlog, issue response and resolution and ultimately customer satisfaction.
• Specifying, developing, and testing interfaces to third party systems - enabling efficient and effective onboarding of new customers
• Providing first and second line support to customers
• Interpret and analyse user requirements
• Write innovative, scalable, robust software solutions for our clients
• Work closely with project managers, other implementation consultants, and sales and marketing professionals to seek out and identify opportunities for future expansion
• Designing, implementing, and debugging database queries to solve real-world problems
• Supporting project implementations from initial customer training through to post implementation support phase
• Build new screens, dashboards and user interfaces using the MES-M designer
• Help drive improvements on the department's Measurable Objectives
• Assist in training of Level 1 team members
• Coordinate with Development and QA teams on requests and changes
• Ability to work and learn independently

Qualifications:

• Basic understanding of fundamental programming concepts
• Knowledge or relevant experience with an Object-Oriented Programming language such as C# (preferred), Java, Python, etc.
• Some understanding of back-end/full stack development
• Knowledge of SQL or Oracle databases
• Knowledge of Linux (Commands) and Windows OS
• The ability to assess and prioritize tasks effectively
• 2-4 years experience

Nice to have:

• Experience in a manufacturing environment
• Experience in change control procedures
• Prior application support experience

What we value:

• Customer Focus - We prioritize building strong relationships and understanding customer needs.
• Collaboration - We believe teamwork leads to greater success.
• Integrity & Accountability - We uphold transparency and take ownership of our work.

Why join us:

• Competitive compensation
• Learning and Development opportunities
• Dynamic company culture
• 25 days annual leave
• Health Insurance for Employee; 100% employer paid
• Salary sacrifice schemes
• 5% employer pension contribution

Hiring Process Simplified:

• Phone Screen with HR Partner
• 1st Interview with Hiring Manager
• 2nd Technical/Cultural Interview
• Offer

About Eyelit Technologies: Eyelit Technologies is a leading provider of integrated software solutions that optimize Manufacturing and Supply Chain productivity across industries such as semiconductor, automotive, medical device, electronics, and aerospace & defense.

Eyelit Technologies is committed to providing equal treatment and opportunity in all aspects of recruitment, selection, and employment, regardless of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, or any other legally protected category. Eyelit Technologies is an equal-opportunity employer dedicated to creating a welcoming community and an environment free of discrimination, harassment, and retaliation.

If you are living with a disability (visible or not visible) and need to request reasonable accommodation for any part of the application or hiring process, please let us know how we can help by reaching out to us.