Digital Radiography Field Service Engineer

Kapal-Laut Jewelry; Leeds; Remote; GBP 38,000; Full time

Job summary

An innovative company is seeking a Digital Radiography Field Service Engineer to join their growing team. This home-based role involves maintaining and troubleshooting advanced digital X-ray systems. You will play a vital role in ensuring exceptional service for clients across the Northern UK. The position demands strong technical skills in hardware and software, alongside excellent communication abilities to foster lasting client relationships. With a commitment to high-quality support, this role offers a unique opportunity to contribute to the healthcare sector while enjoying a range of benefits, including a competitive salary and comprehensive training.

Benefits

Company vehicle

Comprehensive pension plan

33 days of annual leave

Extensive equipment training

Qualifications

• Proficiency in diagnosing and repairing digital X-ray systems.
• Experience with hardware and software troubleshooting.
• Valid UK driving licence required.

Responsibilities

• Diagnose, repair, and maintain digital X-ray systems.
• Conduct inspections and configure X-ray acquisition software.
• Perform installations and service visits at Customer sites.

Skills

Computer hardware fault-finding

Troubleshooting in Windows environment

Networking principles

Strong communication skills

Time management and organisational abilities

Electronic and electrical repair

Manual dexterity

Tools

Multimeters

Oscilloscopes

Job description

Position: Digital Radiography Field Service Engineer – (Northern UK)

Salary & Benefits:

• Starting salary of£37,278 per annum
• Company vehicle
• Comprehensive Company pension plan
• 33 days of annual leave
• Extensive equipment training provided

Position Overview:

Due to continual growth, we are excited to offer an opportunity for a Digital Radiography Field Service Engineer to join our expanding Service Division Team. This is a home-based role covering the North of the UK, with additional travel across the UK as required. As a key Member of our Team, you will specialise in maintaining, troubleshooting, and repairing our cutting-edge digital X-ray systems, which require expertise in computer software, hardware, and networking, in addition to general X-ray equipment. Your role will be crucial in ensuring our Customers receive the highest level of service and support.

You will be expected to maintain a high standard of customer service, building strong, lasting relationships with Clients and ensuring their needs are met.

About Us:

Burtons Medical Equipment is a leading provider of medical equipment within the Animal Healthcare and Human Healthcare Dental sectors. With over 40 years of experience, we manufacture, supply, and service a wide variety of products across the UK & Ireland and internationally.

Our team of 180 employees is committed to delivering top-tier aftercare services. This includes a team of Regional Field Service Operation Managers, Technical Support Specialists, Field Service Engineers, and In-House Service & Repair Technicians, all dedicated to ensuring our Customers receive the best possible support.

Your Role as a Digital Radiography Field Service Engineer will include:

• Diagnose, repair, and maintain digital X-ray systems, with a focus on software, hardware, and networking.
• Conduct inspections, fault diagnosis, and configuration of specialised X-ray acquisition software.
• Perform installations, commissioning and annual service visits for new and existing X-ray equipment at Customer sites.
• Troubleshoot Customer issues both onsite and remotely, via phone support or remote desktop access.
• Coordinate with OEMs and third-party suppliers to source spare parts, technical manuals, and support.
• Complete service reports and administrative tasks with accuracy and in a timely manner.
• Manage your workload effectively, scheduling and planning jobs to ensure Customer satisfaction.
• Maintain up-to-date product knowledge and adhere to company guidelines and procedures

The Successful Digital Radiography Field Service Engineer will have:

• Proficiency in computer hardware fault-finding down to component level (e.g., replacing hard drives, DIMMs).
• Experience troubleshooting within a Windows environment.
• Basic understanding of networking principles, including routing, switching, and TCP/IP.
• Strong communication skills across all mediums.
• Excellent time management, organisational abilities, and attention to detail.
• Experience with electronic, electrical, and mechanical repair, including the use of testing equipment (e.g., multimeters, oscilloscopes).
• Ability to perform precise repairs with a high degree of manual dexterity. Ability to manage tasks independently
• Valid full UK driving licence