Technical Support Engineer - Fast-Track to 2nd Line

Connexai; Manchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

ConnexAI in Manchester is hiring an entry-level technical support agent. Start with an 8-week personalised training course on the ConnexAI product suite, enabling you to become a product expert while delivering stellar customer service to clients worldwide.

Join a 24/7 support model that values rapid learning, collaboration, and career progression. You will handle multiple communication channels, troubleshoot issues, and maintain ConnexAI's reputation for world-class support from day one.

Qualifications

• Excellent communication skills.
• Interest in technology.
• Able to thrive in a fast-paced setting.
• Willingness to work night shifts and some weekends.

Responsibilities

• Provide technical support as the first point of contact.
• Assist clients worldwide through multiple channels.
• Contribute to world-class customer service and problem resolution.

Skills

Strong communication

Interest in tech

Fast-paced environment

Job description

ConnexAI in Manchester is hiring an entry-level technical support agent. Start with an 8-week personalised training course on the ConnexAI product suite, enabling you to become a product expert while delivering stellar customer service to clients worldwide.

Join a 24/7 support model that values rapid learning, collaboration, and career progression. You will handle multiple communication channels, troubleshoot issues, and maintain ConnexAI's reputation for world-class support from day one.