Technical Support Engineer

Connexai; Manchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

ConnexAI in Manchester is hiring an entry-level technical support agent. Start with an 8-week personalised training course on the ConnexAI product suite, enabling you to become a product expert while delivering stellar customer service to clients worldwide.

Join a 24/7 support model that values rapid learning, collaboration, and career progression. You will handle multiple communication channels, troubleshoot issues, and maintain ConnexAI's reputation for world-class support from day one.

Qualifications

• Excellent communication skills.
• Interest in technology.
• Able to thrive in a fast-paced setting.
• Willingness to work night shifts and some weekends.

Responsibilities

• Provide technical support as the first point of contact.
• Assist clients worldwide through multiple channels.
• Contribute to world-class customer service and problem resolution.

Skills

Strong communication

Interest in tech

Fast-paced environment

Job description

Start your technical support career at ConnexAI with an award-winning support team focused on training and developing you into a product expert on one of the most exciting SaaS platforms in the communications industry.

The role

You can begin with an 8-week personalised training course on the ConnexAI product suite, which will help you to provide stellar customer support as the first point of contact for ConnexAI clients.

Our 24/7 support model will provide opportunities to support clients worldwide. You will be able to provide technical support through various communication methods, making sure we maintain our reputation for delivering world-class customer service.

About us

We are a rapidly growing omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries.

Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa. We're not done yet - we're still growing at an incredible rate. We are likely to become Manchester’s tech Unicorn.

• Enjoy an excellent training program from the day you start at ConnexAI.
• You will have the opportunity for accelerated career progression, with many of our performing first-liners elevating themselves to 2nd line support within 12 to 18 months.
• Work with an award-winning support team that has worked hard to build a collaborative culture.

Who is suitable for the role?

• You will have strong communication skills.
• You will have an interest in technology.
• You enjoy a fast-paced environment with a diverse set of problems to solve
• You have the flexibility to work night shifts and some weekends.