Technical Support Engineer – AI & Developer Tools

Xapien; Greater London; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Private health insurance

Life Insurance

Unlimited holidays

Professional development fund

Employee shares / equity

Job summary

Xapien in London is seeking a Technical Support Specialist to help engineers tackle complex technical challenges. You will diagnose issues, document findings, and partner with Engineering, Solutions and Product teams to ship faster.

You’ll own high-impact queries, advise customers and internal teams, and drive improvements in product reliability and developer experience. If you enjoy puzzles, feedback, and fast-paced growth, this is your role.

Qualifications

• 2+ years in a technical support or customer-facing engineering role, SaaS/B2B experience beneficial.
• Strong understanding of workflow automation, APIs, and integrations.
• Good knowledge of JavaScript, React or Python and Go.
• Familiar with Grafana, GCP, Docker and Kubernetes.
• Excellent problem-solving, communication, and ability to explain technical concepts to non-technical users.
• Interest in LLM use cases and AI tooling reliability.

Responsibilities

• Provide technical support to customers and staff via tickets and messaging chat.
• Diagnose, reproduce, and troubleshoot issues across all Xapien platforms.
• Communicate clearly to break down complex topics for non-technical users.
• Own complex technical queries and act as trusted advisor to customers and internal teams.
• Help drive improvements in product, processes and peer development.
• Write scripts, fix bugs, and contribute to internal tooling to enhance support.
• Capture and relay customer feedback to Product and Engineering to shape roadmap.

Skills

Technical support

APIs

Workflow automation

JavaScript

React

Python

Go

Grafana

GCP

Docker

Kubernetes

Problem solving

Communication

API reasoning

LLM awareness

Tools

Docker

Kubernetes

Grafana

GCP

Job description

Xapien in London is seeking a Technical Support Specialist to help engineers tackle complex technical challenges. You will diagnose issues, document findings, and partner with Engineering, Solutions and Product teams to ship faster.

You’ll own high-impact queries, advise customers and internal teams, and drive improvements in product reliability and developer experience. If you enjoy puzzles, feedback, and fast-paced growth, this is your role.