Technical Support Engineer

TN United Kingdom; Winchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

A specialist chemical manufacturer is seeking a motivated Technical Support Engineer to provide crucial support to distributors across the UK and Europe. This role involves developing testing programs, maintaining knowledge databases, and assisting with quality control. The ideal candidate will have a strong engineering background, excellent communication skills, and a passion for problem-solving. With a supportive work environment, generous holiday, and a focus on professional development, this position offers a fantastic opportunity for growth in a dynamic industry.

Benefits

25 days holiday plus bank holidays

Generous pension contribution

Private Medical Cover

Annual Bonus

Qualifications

• Experience within a similar technical support role.
• Background in engineering or science is essential.

Responsibilities

• Provide technical support to UK & European distributors.
• Develop and implement testing programmes for products.

Skills

Technical Support

Communication Skills

Problem Solving

Knowledge of Adhesives

Education

Science-based qualification or degree

Engineering background

Tools

CRM Software

Job description

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Technical Support Engineer

Pertemps are currently recruiting for a Technical Support Engineer to join a specialist chemical manufacturer who are based in Hampshire. Our client is looking for an enthusiastic candidate with a background within engineering to take on a Technical Support role.

Responsibilities:
- Provide extensive technical support and backup to UK & European distributors.
- Develop and implementing testing programmes.
- Maintain and expand central knowledge databases for product and application information.
- Attend site visits to support sales staff with technical details.
- Answering calls and emails relating to technical support.
- Hosting training sessions and hands on demonstration of the products.
- Handling product quality complaints.
- Assist with quality control when the QC Technician is absent.
- Writing of technical articles and product PR.
- Updating CRM database, forwarding sales leads to relevant departments.

Requirements:
- Experience within a similar role
- Experience working with adhesives, sealants, coatings or paints is advantageous
- Science based qualification or degree
- Engineering background
- Excellent verbal and written communication skills
- Happy to travel to Europe occasionally
- Full UK driving licence

The Technical Support/ Mechanical Engineer Role:
- Monday to Friday 8am - 4.30pm
- Negotiable salary depending on experience
- Annual Bonus
- Happy with occasional travel including European travel and attending exhibitions
- 25 days holiday plus bank holiday
- Generous pension contribution
- Private Medical Cover

If you are interested in this Technical Support Engineer position, please apply below with an up-date CV or get in contact with Jemma at Pertemps.