Technical Support Engineer

The Wonderful Company; Sleaford; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a 3rd-line Technical Support Engineer to join their friendly IT team. This role involves collaborating with experienced engineers to design and develop cloud infrastructure while introducing innovative solutions. You'll be responsible for guiding colleagues, supporting both cloud and onsite infrastructures, and ensuring systems remain secure and compliant. With a flexible hybrid working model, this position offers a great work-life balance and a chance to thrive in a supportive environment. If you're passionate about technology and eager to make an impact, this opportunity is perfect for you.

Qualifications

• Deep knowledge of cloud technologies and infrastructure.
• Experience in a similar support role at 2nd or 3rd line.

Responsibilities

• Design, support, and develop infrastructure with automation.
• Guide colleagues and ensure systems are optimized and secure.

Skills

Microsoft Azure

Active Directory (Entra ID)

Office 365 Enterprise

Problem-solving

Cloud services

Network support

Effective communication

DevOps

Customer Identity & Access Management

Education

Microsoft or equivalent technical certification

Job description

Company Description

We are proud to be the world’s largest and most experienced flower delivery network. Every day, people trust us to deliver their best wishes and sentiments. We pride ourselves on being personable, with everyone involved—from florists to delivery drivers and Customer Advisors—adding a personal touch.

Many award-winning florists choose to be part of the Interflora family. Each has a unique blend of skills, creativity, and attention to detail to craft every handmade bouquet.

We offer a flexible hybrid working approach, trusting colleagues to manage their time and work location, provided they come to the Sleaford office weekly for collaboration, with many choosing to be in more often.

We value our staff, celebrating them with bouquets on their first day and birthdays. Our colleagues appreciate the 'family feel' that makes Interflora a great place to work.

Job Description

We are seeking a 3rd-line Technical Support Engineer with strong cloud technology knowledge and broad technical experience to join our friendly, professional IT team.

You will collaborate with experienced Engineers and IT Support Analysts to design, support, and develop our infrastructure, introducing automation and innovative solutions using advanced technologies.

Your role includes guiding colleagues, supporting cloud and onsite infrastructures, and ensuring systems are optimized, secure, compliant, and resilient.

Qualifications

We expect you to have:

• Deep knowledge of Microsoft Azure, Servers, Networks, Active Directory (Entra ID), and Office 365 Enterprise.
• Microsoft or equivalent technical certification.
• Excellent problem-solving skills.
• Experience in a similar support role at 2nd or 3rd line.
• Experience with cloud services, network support, email, storage, virtualization, and identity management.
• Knowledge of operating systems, network protocols, and security standards.
• Effective communication skills, both verbal and written.
• Ability to work independently and in teams under pressure and deadlines.
• Willingness to learn and stay updated with industry trends.
• Familiarity with DevOps and Customer Identity & Access Management.
• Supporting Mac devices is a plus.

Additional Information

The refurbished Interflora House is in Sleaford, Lincolnshire, accessible from nearby cities. Our hybrid work model allows for remote work, attracting talent from afar.

Our workspace features over 80 hot desks, 14 meeting rooms, quiet areas, social spaces, breakout zones, and conferencing facilities, providing a versatile environment for all work styles.

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