Technical Support Engineer

TN United Kingdom; Omagh; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a global leader in heavy machinery as a Technical Support Engineer, where you'll provide essential support to dealers and customers. This role offers the chance to develop your technical skills while working in a dynamic environment. You'll troubleshoot complex issues, collaborate with engineering teams, and may even travel globally to assist with product development. With a strong commitment to safety and innovation, this company fosters a culture of respect and continuous improvement. If you're looking to make a real impact in the industry, this is the opportunity for you.

Benefits

Team Member Bonus

Westfield Healthcare

32 Holidays

Pension Plan

Life Assurance

LinkedIn Learning

On-site Free Parking

Perks Discount Card

Qualifications

• Proven track record in a customer-facing role with technical expertise.
• Experience in installation and maintenance of heavy machinery.

Responsibilities

• Provide technical support to dealers and customers via CRM.
• Troubleshoot mechanical and electrical faults effectively.
• Collaborate with engineering teams for product improvements.

Skills

Electrical Systems Knowledge

Mechanical Systems Knowledge

Hydraulic Systems Knowledge

Problem Solving Skills

Communication Skills

Microsoft Office Proficiency

Education

Degree in Mechanical Engineering

Degree in Electrical Engineering

Further Education in Mechanical or Electrical Systems

Job description

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Reporting to: Lead Technical Support Engineer

Hours of Work : 39¾ hours per week

Join our team at Terex Omagh and embark on an exciting opportunity to be part of our global helpdesk team working in an busy, rewarding environment. The successful candidate will have the opportunity to develop their skills and understanding of our equipment to help our dealers report and establish root causes of machine issues, to keep machines working and the customers happy with our machine offerings. As a technical support engineer you will be mainly desk based, although the opportunity is there for global travel if desired, to support our customers and dealers with our equipment and assist with the development and test of our new products.

What you’ll do:

Main Duties & Responsibilities

• Provide technical support to the Finlay/Prostack/MDS/Magna dealers & customers network via telephone and internet based MP Helpdesk (CRM).
• Troubleshoot mechanical, electrical and hydraulic faults whilst working closely with our dealer’s service team.
• Collaborate with our engineering & quality teams to ensure referral of all issues are dealt with on a timely basis to enable ongoing product improvements.
• Perform root cause analysis on issues reported through service, warranty and helpdesk.
• Develop technical procedures including creation and verification of standard operating procedures.
• Maintenance of service reference guides, dealer PDI and commissioning documentation.
• Assist with new product development with service visits to prototype units.
• Support product and service safety teams with ongoing projects.
• When required, support field service team with worldwide travel.

What you’ll bring:

Experience & Qualifications

• Proven track record of working in a customer facing environment.
• Strong knowledge and experience on electrical, mechanical and hydraulic systems.
• Strong experience working in a mechanical or electrical engineering environment.
• Experience in the installation & maintenance of heavy plant / machinery.
• Experience with 3-phase electrical control systems including AC inverters advantageous.
• Experience in quarry / crushing & screening industry advantageous.
• Further education qualification in mechanical or electrical systems advantageous.
• Degree level educated advantageous.

Knowledge, Skills & abilities

• Someone who cultivates a team spirit with the respect of others’ ideas and requirements.
• Ability to work on own initiative and involve other departments as deemed necessary.
• Ability to work in an environment that is fluid with constantly changing priorities.
• Ability to handle multiple tasks at one time.
• Creativity, innovative thinking and excellent problem solving skills.
• Experience with Microsoft Office tools.
• Excellent communication skills both written and spoken.
• Good Presentation and interpersonal skills.
• Able to assess workload and commit to realistic timelines with given resources.
• Must be flexible in terms of hours worked and travel on short notice when and where is necessary.

This above description is non-exhaustive and there may be additional duties in accordance with the role.

Why Join Us:

• We are a global company, and our culture is defined byour Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video!
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
  Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sust ainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others tobuild a better world for generations.
• We offer competitive rates of pay, Team Member bonus, Westfield healthcare, 32 holidays, pension, life assurance, LinkedIn Learning, on site free parking, Perks discount card.
  

For more information on why Terex is a great place to work click on the link!

How to Apply:

To apply for this role, click on the above red Apply button.

All applicants must demonstrate through their application form how they meet the criteria for the position applied for. We reserve the right to enhance our selection criteria at the short listing stage, if required.

Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.

Closing date for receipt of completed applications is Monday 12th May 2025.