Technical Support Engineer

ConnexAI; Manchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Excellent training program

Opportunities for accelerated career progression

Collaborative team culture

Job summary

ConnexAI in Manchester is seeking individuals to start their career in technical support. You will benefit from an 8-week personalized training course, which prepares you to provide top-notch support for ConnexAI's clients.

This role involves working in a 24/7 environment, ensuring we deliver exceptional customer service. Ideal candidates will possess strong communication skills, have an interest in technology, and be flexible with working hours.

Qualifications

• Strong communication skills are crucial for providing stellar customer support.
• Interest in technology is important to help clients effectively.
• Flexibility to work night shifts and weekends is required.

Responsibilities

• Provide technical support as the first point of contact for ConnexAI clients.
• Maintain high standards of customer service in a 24/7 support model.
• Participate in an 8-week personalized training course on the ConnexAI product suite.

Skills

Strong communication skills

Interest in technology

Flexibility to work night shifts

Job description

Start your technical support career at ConnexAI with an award-winning support team focused on training and developing you into a product expert on one of the most exciting SaaS platforms in the communications industry.

The role

You can begin with an 8-week personalised training course on the ConnexAI product suite, which will help you to provide stellar customer support as the first point of contact for ConnexAI clients.

Our 24/7 support model will provide opportunities to support clients worldwide. You will be able to provide technical support through various communication methods, making sure we maintain our reputation for delivering world-class customer service.

About us

We are a rapidly growing omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries.

Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa. We're not done yet - we're still growing at an incredible rate. We are likely to become Manchester’s tech Unicorn.

• Enjoy an excellent training program from the day you start at ConnexAI.
• You will have the opportunity for accelerated career progression, with many of our performing first-liners elevating themselves to 2nd line support within 12 to 18 months.
• Work with an award-winning support team that has worked hard to build a collaborative culture.

Who is suitable for the role?

• You will have strong communication skills.
• You will have an interest in technology.
• You enjoy a fast-paced environment with a diverse set of problems to solve
• You have the flexibility to work night shifts and some weekends.