Sales Engineer

PCI Pal; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

25 days PTO

Medical, dental and optical insurance

Flexible working environment

Work from anywhere policy

Training and development opportunities

Job summary

PCI Pal is seeking a Sales Engineer who will lead technical discussions and designs for new business engagements. This growth role requires confident communication skills and a passion for learning in the CCaaS and Conversational AI space.

The successful candidate will support the sales team, ensuring solutions align with customer requirements while offering a flexible working environment and generous benefits including medical coverage and 25 days PTO.

Qualifications

• Basic experience in SaaS solutions with knowledge of business communications.
• Passion for learning and quick knowledge acquisition.
• Experience in contact center or unified communications.

Responsibilities

• Lead technical discussions for new business sales engagements.
• Support Sales Team with in-depth technical knowledge.
• Ensure solutions meet end-customer requirements.

Skills

SaaS solutions experience

Excellent communication

Technical skills acquisition

Entrepreneurial drive

B2B software sales experience

Conversational AI experience

Written communication

Tools

Salesforce

Oracle

SAP

Job description

The Sales Engineer will be the owner of technical discussions and designs for new business sales engagements. This role is a growth opportunity, where your aptitude and desire for success will be more important that fulfilling all our requirements from day one – demonstrate your confident and professional communication skills, as well as being able to acquire new technical skills quickly and we’d love to speak with you!

You will be expected to quickly acquire knowledge of the CCaaS, Conversational AI and wider telecoms industry to help facilitate new partner relationships as well as providing in-depth technical knowledge to support the Sales Team and Channel Partners. You will ensure that the solutions proposed are aligned to the requirements of the end-customer.

Job requirements

• Ideally have basic experience working in SaaS solutions, if you’ve worked in business communications (inc. contact centre), fintech and payments, and cyber security environments this would be advantageous.
• Are an excellent communicator with a passion for learning, able to gain knowledge quickly in a fast-moving marketplace and share this with audiences.
• Have a natural entrepreneurial drive and are highly motivated – keen to make a difference and a commitment to excellence in everything you do
• Are able to learn new technical skills quickly, and have a desire to grow within a role.
• Have any experience in contact centre or unified communications environments and applications: connectivity (for example, SIP trunking), integrations (using web services), and desktop applications like CRM and ERP (e.g. Salesforce, Oracle, SAP, etc)
• Have experience with B2B software sales and projects both directly and through business partners (resellers and referral partners)
• Have good written communication skills, and can produce documentation in a clear and concise manner.
• Are self-motivated, passionate, and determined, with a desire to overachieve.
• Have conversational AI experience and are comfortable working with AI companies to quickly build and test integrations
• Providing technical sales support to the sales, operations and other internal teams, and channel partners.
• Ensuring client requirements are met by providing (with guidance from others) a High Level Design, and overseeing the handover from sales to project delivery.
• Owning the Statement of Work for non-standard deals, ensuring it aligns with the proposed solution.
• Ensuring that technical aspects of the sales process are covered prior to contract engagement.
• Preparing and presenting demonstrations to prospective clients that cover both commercial and technical elements.
• Supporting the Sales team in completing technical input for proposal and tender submissions.
• Keeping up to date with advances in the customer experience/call centre and card payments industries.
• When required, owning and building POC scenarios using the PCI Pal platform for specific partner/enterprise requirements when necessary.

What we offer

• 25 days PTO
• Medical, dental and optical insurance cover
• An exciting and flexible working environment surrounded by friendly and committed co-workers
• “Work from anywhere” 2 weeks per year policy
• Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings)
• Training and development opportunities
• Ad-hoc team events, incentives and competitions