Technical Support Engineer

Lynxight; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

Lynxight is seeking a Technical Support Engineer to enhance water safety through AI technology. This role involves troubleshooting technical issues, supporting project implementations, and ensuring high customer satisfaction. Ideal candidates will have a strong IT background and excellent communication skills, with opportunities for career development in a mission-driven environment.

Benefits

Longterm contract

Remote-first work culture

Career development opportunities

Qualifications

• 2+ years of experience in technical support or related role.
• Strong technical background in IT, hardware, software, and networking.
• Ability to travel frequently and work on the road.

Responsibilities

• Diagnosing and resolving technical issues for UK clients.
• Supporting the implementation of projects and maintaining customer satisfaction.
• Acting as the primary technical liaison for clients.

Skills

Problem-solving

Analytical skills

Customer-focused attitude

Self-motivated

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering

Tools

Windows

Linux

Job description

Get AI-powered advice on this job and more exclusive features.

How about using your talent to save a life?

In Lynxight we literally save lives by equipping pool lifeguards with an AI-based companion that's revolutionizing water safety.

Our innovative technology enhances lifeguards’ response times and provides pool management with crucial operational insights, setting high standards in the aquatic leisure industry. With a growing global presence across renowned fitness, leisure, and hospitality sectors, and strategic partnerships aimed at advancing water safety, Lynxight is at the forefront of technological breakthroughs.

Are you up for the challenge?

Department: Operations / Customer Success

Employment Type: Full-Time (day rate)

About Lynxight

Lynxight is a cutting-edge technology company specializing in AI-powered video analytics for aquatic environments. Our mission is to create safer, smarter, and more responsive aquatic facilities through intelligent surveillance systems and actionable data insights. We partner with public and private institutions globally to elevate safety standards and operational efficiency.

Role Overview

We are seeking a highly motivated and technically skilled Technical Support Engineer to join our growing team. As the first point of contact for our UK clients, you will be instrumental in diagnosing and resolving technical issues, supporting the smooth implementation of projects, and maintaining the high standards of customer satisfaction Lynxight is known for.

This role requires a proactive and solution-oriented mindset, a self-starter with excellent communication skills, and the ability to troubleshoot complex hardware-software systems in real time.

Key Responsibilities

• Play a crucial role in delivering hundreds of parallel implementations for a diverse range of customers
• Support the remote technical teams to diagnose, troubleshoot, and resolve technical issues with existing sites and those in the project delivery phase
• Act as the primary technical in-person liaison for UK-based clients and partners
• Develop the technical skills required to deputise for the implementation engineers as required
• Support customers through system setup, calibration, and routine maintenance procedures as required
• Participate in the development of support and implementation best practices and knowledge base content
• Directly reporting to the Head of UK Customer Operations

Qualifications / skills

• 2+ years of experience in technical support, IT, or a related technical customer service role
• Strong technical background in IT, with knowledge of hardware, software, and networking
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (preferred). Equivalent experience and qualifications would be considered.
• Proficiency with Windows/Linux operating systems and command-line tools
• Excellent problem-solving and analytical skills
• Customer-focused attitude with a commitment to providing exceptional service
• Self-motivated with the ability to work independently and manage multiple priorities
• Ability to travel frequently and work on the road, including overnight stays
• Previous experience working with international teams or startups an advantage
• Proven right to work in the UK

What We Offer

• Longterm contract
• Remote-first work culture with flexibility
• Opportunity to work with a mission-driven, fast-growing team at the intersection of AI and public safety
• Career development opportunities and direct involvement in shaping customer success strategies
  

[e-mail].

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at Lynxight by 2x

Sign in to set job alerts for “Technical Support Engineer” roles.

Surbiton, England, United Kingdom 2 weeks ago

London, England, United Kingdom 6 days ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 hours ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 weeks ago

IT Support Engineer / Technical Support Analyst

Technical Support Specialist - North Region

Chiswick, England, United Kingdom 4 weeks ago

London Area, United Kingdom £65,000.00-£85,000.00 15 hours ago

London, England, United Kingdom 3 weeks ago

Hounslow, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.